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Skills

  • Team building
  • Shift Rotation Development
  • Oversight of Scheduling Systems
  • Conflict resolution in scheduling
  • Process improvement
  • Employee Engagement in Scheduling Processes
  • Employee turnover reduction
  • Project organization
  • Staff scheduling optimization
  • Project Schedule Alignment

Work Experiences

  • Assumed responsibility for workforce management.
  • Analyzed historical scheduling data.
  • Designed and executed a new shift rotation that reduced overtime costs by $14 annually while maintaining customer satisfaction.
  • Adjusted schedules to meet project milestones.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Audited schedules for compliance.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Designed a new shift rotation.
  • Analyzed long-term data trends.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Positive and upbeat personality with strong interpersonal communication skills.
  • Avoided over- and under-staffing issues.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Aligned schedules with project deadlines.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Scheduling Supervisor.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with team of 15 in the development of metric.
  • Analyzed historical scheduling data to forecast and prepare for peak demand periods, reducing under-resource issues by 18% during key operational hours.
  • Optimized shift rotations for compliance, translating to a cost savings of $201,000 annually while increasing employee satisfaction.
  • Developed and administered training on Microsoft Excel to management teams, improving overall scheduling efficiency by 45%.
  • Coordinated scheduling framework for 7 employees over multiple shifts, improving resource allocation and reducing downtime by 21%.
  • Implemented workforce forecasting tools that increased scheduling accuracy and improved resource allocation during peak operational periods.
  • Introduced and managed a flex-time program, allowing for improved work-life balance, reducing unplanned absences by 46%.
  • Oversaw scheduling policies and practices within human resources, reducing employee underutilization by 50% across several months.
  • Developed employee scheduling KPIs, increasing accountability and reducing no-show rates by 52%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Medical Informatics Association
  • Society of Women Engineers
  • Lean Six Sigma Certification OSHA
  • Workforce Scheduling Institute (WSI)
  • Society of Human Resource Management
  • Certified Workforce Management Professional (CWMP) - Scrum Master
  • Certified in Production and Inventory Management (CPIM) - PMP
  • International Council of Nurses
  • International Association for Workload Optimization (IAWO)
  • Association for Professionals in Scheduling and Coordination (APSC)

Certifications

  • Leadership and Management Certificate - Adobe Creative Suite
  • Certificate in Employee Relations - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Employee Scheduling Coordinator (CESC) - Northwind
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management
  • Workforce Management Professional (WFM) Certification - Ironclad Systems
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Digital Workplace Professional (CDWP) - Lakeside Partners

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