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Skills

  • Waterfront Restoration
  • ATX Total Accounting Office proficiency
  • Medical office administration
  • Microsoft Office usage
  • Office equipment operations
  • Oracle Open Office
  • Datatech The Farmer's Office
  • Microsoft Office Suite
  • MS Office
  • Incoming call reception

Work Experiences

  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Consistently met monthly goals for office efficiency.
  • Created personalized visitor guides for frequent guests.
  • Arranged meeting spaces.
  • Coordinated with internal departments to establish seamless vendor entry protocols, receiving positive feedback from 5 contractors.
  • Coordinated overnight stays for out-of-town visitors.
  • Cut data entry time for visitor information by 21%.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Front office Reception is a professional and hardworking Miscellaneous veteran with more than 13 years of experience.
  • When entering metric data and assisting colleagues with vendor management and risk assessment, be meticulous and precise.
  • Friendly and efficient Front Desk Agent with good phone, computer, and office equipment skills.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 17-person team.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Front office Reception is a polite and upbeat person with excellent telephone etiquette.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Easily adaptable to fast-paced, high-pressure situations.

Accomplishments

  • Resolved over 10 client inquiries daily, ensuring prompt resolution and minimizing escalations by 64%.
  • Collaborated with team to introduce digital document routing system, reducing document processing time by 63% and improving workflow efficiency.
  • Prepared and sent over 7 email responses to customer requests, maintaining a less than 41%-minute response time on average, boosting customer satisfaction by 22%
  • Led a service improvement initiative involving feedback collection from 15 visitors, resulting in enhanced visitor experience and an 52% improvement in satisfaction ratings.
  • Addressed and quickly resolved conflicts concerning appointment overlaps for metric departments, ensuring adherence to scheduling and enhancing customer satisfaction ratings by 71%.
  • Trained new front office staff on CRM software and onboarding protocols, accelerating team ramp-up and maintaining 76% accuracy in system records.
  • Delivered front office administrative support during high-traffic periods, maintaining a professional and organized environment praised by supervisors for efficiency.
  • Coordinated team efforts to onboard 17 new hires, improving early-stage employee satisfaction and cutting onboarding time by 55%.
  • Spearheaded front desk operational audit in 2017 resulting in 17% reduction in operational costs through optimized scheduling and space management.
  • Standardized onboarding protocols for all new hires, resulting in a smoother transition for 10 employees annually, improving overall team performance and retention.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • National Association of Office Professionals (NAOP)
  • Executive Assistant and Administrative Professionals Network (EAAPN)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Member of the International Concierge and Receptionist Guild
  • Professional Receptionist Certification (PRC) from Institute of Reception Excellence
  • Rotary International
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Meeting Professional (CMP) – Events Industry Council (EIC)
  • Data Entry Certification - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Telephone Etiquette and Call Management Certification – Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Lock-Out and Tag-Out Safety Training – Brightline
  • Certified Receptionist (CR) – International Association of Administrative Professionals (IAAP)
  • Vendor Management Certification - Summit Group

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