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Skills

  • CRM Systems
  • Customer satisfaction
  • Contract auditing
  • MS Office
  • Problem resolution
  • Heavy lifting
  • Credit and collections
  • Technical process improvement
  • Safety measures
  • Operational improvement

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Adapted to various client needs within different sectors by troubleshooting complex software issues, improving client satisfaction by 60%.
  • Improved system security and performance with proactive changes like metric and category.
  • Looked for industry trends on social media and through online sources.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Aided members of the IT team by preparing project research materials for implementation.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Assisted IT Intern with technology implementation and maintenance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Prescribes troubleshooting measures accurately and aids in problem resolution.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • In order to assist project management, the diligent IT Intern excels at collaborating with technology specialists.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • With diligence and attention to customer needs, familiar with system operations and prepared to enhance Harbor & Co. Success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Assisted in the installation and configuration of QuickBooks on 15 systems, improving overall workflow efficiency.
  • Led a project to deploy a new ticketing system, improving ticket resolution time by 47% in the first 18 months.
  • Partnered with engineering to automate strategic planning using ServiceNow, resulting in a 16% increase in process efficiency.
  • Collaborated with vendors to source cost-effective hardware solutions, saving the department an estimated $17 annually.
  • Piloted the introduction of a virtualization environment using Salesforce, improving resource allocation while decreasing physical server load by 84%.
  • Prepared technical reports on system performance, providing actionable insights that led to a 68% performance boost.
  • Optimized the existing knowledge base, cutting average IT issue resolution time by 85%.
  • Tracked and reported system vulnerabilities, helping ensure patching was completed within 5 hours of discovery.
  • Documented and resolved metric which led to initiative.
  • Reduced server downtime by 28% through proactive monitoring and implementation of predictive maintenance strategies.

Affiliations

  • Freemason
  • Information Systems Audit and Control Association (ISACA) Student Affiliate
  • Scrum Alliance Member – Certified ScrumMaster 2024
  • Attended the Global Tech Summit 2023
  • Google Developer Student Clubs (GDSC) at process
  • Certified in ITIL Foundation, 2017
  • Institute of Electrical and Electronics Engineers (IEEE) Student Member
  • Member of the Tech Entrepreneurship Club at method
  • Society of Human Resource Management
  • Certified Linux Administrator (CLA) – Completed 2020

Certifications

  • IT Infrastructure Library (ITIL) Foundation Certificate - Version 4
  • CompTIA Security+ Certification
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Power Platform Fundamentals
  • Red Hat Certified System Administrator (RHCSA)
  • Certified ScrumMaster (CSM)
  • Certified Information Technology Infrastructure Library (ITIL) Foundation
  • GIAC Security Essentials Certification (GSEC)
  • Certified Ethical Hacker (CEH)

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