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Skills

  • MS Office
  • Budgets
  • Heavy lifting
  • Bilingual in German
  • Multi-Task Management
  • Financial records and processing
  • System equipment
  • Operational improvement
  • Positive learning process
  • Territory Sales Experience

Work Experiences

  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Contributed to their success by lending assessment and management services to team-based IT projects.
  • Achieved a 66% decrease in help desk tickets.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Advocated for a strict policy to protect information-system data.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Assisted in problem resolution by suggesting patches and hardware, software, and network troubleshooting options.

Summaries

  • Program are well-understood.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Assists IT team members in determining the best policies for securing sensitive data.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • IT Intern who is enthusiastic and driven and is looking for a long-term position in a high-volume category setting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Years of progressive IT experience 10.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • System Administrator with 8 years of experience in the field of information technology.

Accomplishments

  • Supported the integration of process with existing systems, ensuring smooth transitions and minimizing downtime.
  • Assisted in the installation and configuration of QuickBooks on 15 systems, improving overall workflow efficiency.
  • Reduced helpdesk response time by 74% through implementation of a new ticket triage process.
  • Reduced server downtime by 28% through proactive monitoring and implementation of predictive maintenance strategies.
  • Monitored network performance and diagnosed issues, reducing user-reported problems by 77% over the course of 6 months.
  • Managed cloud-based email system migration, enabling secure email communications for over 9 employees with zero data loss.
  • Enhanced security by implementing two-factor authentication across all user accesses, reducing unauthorized login attempts by 75%.
  • Collaborated with team of 9 in the development of process.
  • Assisted with cross-department IT audits, identifying and resolving 6 control issues, leading to compliance improvements.
  • Piloted the introduction of a virtualization environment using Salesforce, improving resource allocation while decreasing physical server load by 84%.

Affiliations

  • Member of the Agile Focus Group at Ironclad Systems
  • American Marketing Association
  • Jaycees
  • Certified in ITIL Foundation, 2017
  • Member of the Python Software Foundation (PSF)
  • Project Management Institute (PMI) – Undergraduate Membership
  • Association for Supply Chain Management (APICS)
  • National Society of Black Engineers (NSBE) – Technology Section
  • Student Member of Local Tech Meetups/Conferences (e.g., DevOpsDays, PyCon, etc.)
  • Freemason

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Certification
  • CompTIA Security+ Certification
  • CompTIA Security+
  • Google IT Support Professional Certificate
  • Certified DevOps Engineer – Professional – AWS
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)

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