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Skills

  • Communication with insurance providers
  • Process improvement
  • Data entry and accuracy verification
  • Team management
  • HIPAA compliance management
  • Chart pulling
  • Advanced reporting and data analysis
  • Payment collection
  • Electronic Health Record (EHR) proficiency
  • Medical terminology expertise

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Created a digital tracking tool for referrals.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Devised more efficient workflows.
  • Created and maintained a digital tracking tool for referrals, increasing referral follow-up completion by 57%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Allowed for smoother patient transitions.
  • Collected copayments and kept track of my finances on a daily basis.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Communicated with insurance providers to verify patient benefits and managed authorization processes, reducing claim denials by 15%.

Summaries

  • Achieved 79% improvement in patient satisfaction.
  • Adept at handling high-volume settings.
  • Ambulatory Service Representative with experience in patient scheduling.
  • Ambitious Ambulatory Service Representative committed to service excellence and HIPAA compliance. Adept at resolving patient issues and boosting satisfaction scores by 68% through proactive engagement.
  • Complete patient education is a success.
  • Ambulatory Service Representative with comprehensive experience in patient scheduling and insurance verification. Reduced wait times by 6 months and improved treatment completion rates by 82% through efficient admin practices.
  • Comprehensive knowledge of data analysis and a dedication to patient satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Addressed patient complaints promptly.

Accomplishments

  • Reported key patient satisfaction metrics to management, helping to inform decisions that improved overall clinic satisfaction levels by 31%.
  • Assisted in the deployment of electronic health records (EHR) upgrades at Raleigh, improving patient information accessibility for clinical teams.
  • Increased overall clinic efficiency by improving communication between patient registration staff and healthcare providers, resulting in faster test result turn-around.
  • Spearheaded a cross-department collaboration that reduced patient scheduling errors by 79%, improving overall clinic efficiency.
  • Successfully streamlined the patient check-in process, reducing wait time by 39% and increasing daily patient intake capacity.
  • Resolved product issue through consumer testing.
  • Developed and standardized patient follow-up protocols that improved post-visit engagement, leading to 54% higher retention rates across clinics.
  • Monitored patient check-in trends and recommended adjustments to increase throughput by 79% without sacrificing quality of care.
  • Reduced patient wait times from one year to two years by applying effective patient flow management across all clinic departments.
  • Led efforts in process documentation, which decreased onboarding times of new hires by 57% while promoting consistency.

Affiliations

  • American Academy of Ambulatory Care Nursing (AAACN)
  • Association of Healthcare Administrative Assistants (AHAA)
  • Society of Human Resource Management
  • American Marketing Association
  • Health Care Compliance Association (HCCA)
  • American Medical Informatics Association
  • Medical Group Management Association (MGMA)
  • American Society of Safety Professionals
  • American Health Information Management Association (AHIMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified in Healthcare Compliance (CHC) Cedar Works
  • Certified Healthcare Administrative Professional (cHAP) - Vantage
  • Certified Administrative Professional (CAP) – Brightline
  • Certified Health Services Administrator (CHSA) – Summit Group
  • Salesforce
  • Patient Access Certification (PAC), Ironclad Systems
  • Basic Life Support (BLS) Certification, Meridian
  • Certified Patient Account Representative (CPAR) - Vantage
  • Occupational Safety and Health Administration (OSHA) Certification - Northwind
  • ServSafe

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