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Skills

  • Risk management processes and analysis
  • MS Office
  • Inspection reviews
  • Managing repairs
  • Conflict resolution
  • Communications
  • Team management
  • Organization
  • Process improvement
  • Vendor relationship management

Work Experiences

  • Achieved a weekly lens production success rate of 73%.
  • Transported Jira to 6 months customer locations.
  • Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders.
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Measured the length of my temples, the width of my bridge, and the distance between my eyes.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved a 79% decrease in fitting time.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • ABO Certified Optician with over 8 years of experience and an unwavering commitment to customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in leading optician teams, achieving 26% departmental improvement in accuracy and efficiency through hands-on training and mentoring of junior staff.
  • Achieved 19% improvement in office-wide customer satisfaction by streamlining workflow processes and optimizing client interaction protocols.
  • ABO Certified Optician with 16 years of expertise.
  • ABO Certified Optician.
  • Able to work well with ABO Certified Opticians to provide excellent eye care to patients.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Implemented a cross-selling strategy for seasonal eyewear, resulting in a 33% rise in revenue during the standard.
  • Collaborated with Marketing to launch a promotional campaign aimed at UV-protective lenses, leading to a 23% increase in related sales.
  • Improved stock replenishment processes by liaising with suppliers directly, reducing out-of-stock incidents by 58%.
  • Maintained precise patient records and insurance details, reducing claim errors by 82% and ensuring prompt reimbursement.
  • Streamlined patient insurance claims processing, reducing client wait times by 80% and improving overall workflow efficiency.
  • Established a follow-up protocol for frame adjustments, contributing to a 24% improvement in customer satisfaction and repeat visits.
  • Proficiently operated lens verification equipment to ensure precise diopter readings and accurate prescriptions, improving lens quality consistency by 42%.
  • Collaborated with multi-disciplinary teams to increase patient flow during busy periods, achieving a 67% reduction in wait times.
  • Resolved product issue through consumer testing.
  • Implemented a recall procedure for outdated lens types, ensuring compliance with regulatory standards and achieving a 85% accuracy rate.

Affiliations

  • Project Management Institute
  • ABO & NCLE Continuing Education Participant
  • Participant in Frame Manufacturers’ Certification Program
  • International Association of Administrative Professionals
  • Participant in Annual Vision Expo 2017
  • American Academy of Optometry (AAO) Associate Membership
  • American Board of Opticianry (ABO) Member
  • Community Outreach Initiative for Vision Health Awareness in Columbus
  • National Academy of Opticianry (NAO) Participant
  • Freemason

Certifications

  • Certified Optical Assistant
  • First Aid/CPR Certified
  • Lenses and Frames Product Specialist Certification
  • American Board of Opticianry (ABO) Certification
  • Optical Dispensing Certification
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Coding Specialist for Eyecare Vantage
  • ServSafe
  • Certified Vision Screening Technician

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