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Skills

  • Product testing
  • Regulatory compliance
  • Operational improvement
  • Staff development
  • Extremely organized
  • Inspection reviews
  • Conflict resolution
  • Vendor relationship management
  • Conducting fittings
  • Interpersonal and written communication

Work Experiences

  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Achieved a 27% decrease in returned products.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Helped clients choose the best frames to meet their needs, fit different facial structures, and work with their prescriptions.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved $4 in increased revenue.
  • Initial patient tests included pressure assessments, acuity assessments, and autorefraction assessments.
  • Achieved a 59% revenue increase by promoting premium lens coatings and advanced optical solutions to eyewear customers.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Excellent communication and problem-solving abilities.
  • Offering 5 years of experience as well as a track record of customer retention and satisfaction.
  • Motivated ABO Certified Optician with experience managing large-scale projects, including budgeting and administration.
  • ABO Certified Optician is a multi-talented ABO Certified Optician who is consistently rewarded for planning and operational improvements.
  • With 13 years of experience, I'm looking for a new long-term job with a growing team.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved $15 in annual savings.
  • Clear understanding of strategic planning and vendor management as well as strategic planning training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Contributed to an process that resulted in a 80% increase in customer satisfaction scores for the optical department.
  • Initiated regular communication with key suppliers to manage lens supply chain effectively, reducing product delays by 85%.
  • Created a comprehensive training manual for using lens edgers, cutting down equipment-related errors by 44% across the team.
  • Leveraged expertise in lens materials to educate clients, driving a 46% increase in the sale of premium optical solutions.
  • Utilized cutting-edge fitting technology to provide custom measurements for clients, improving eyewear accuracy by 18% and reducing return rates.
  • Maintained precise patient records and insurance details, reducing claim errors by 82% and ensuring prompt reimbursement.
  • Implemented a cross-selling strategy for seasonal eyewear, resulting in a 33% rise in revenue during the standard.
  • Collaborated with team of 4 in the development of category.
  • Launched a customer loyalty program that increased retention rates by 70% over a period of 7 months.
  • Increased sales 18% over two years.

Affiliations

  • Society to Advance Opticianry (SAO) Member
  • American Society of Safety Professionals
  • Rotary International
  • Volunteer at Under-served Vision Clinics
  • Project Management Institute
  • Society of Human Resource Management
  • Active Contributor in process Forums on Claims for Optician Services
  • International Association of Administrative Professionals
  • Attendee at The Opticianry Summit 2019 for Industry Trends
  • Prescribed PMP Lab Certification Process

Certifications

  • Certified Optical Assistant
  • Continuing Education Certification in Low Vision Care
  • Optical Instrumentation Calibration Specialist
  • American Board of Opticianry (ABO) Certification
  • ServSafe
  • First Aid/CPR Certified
  • Digital Eye Strain Specialist Meridian
  • Ophthalmic Assistant Certification
  • CompTIA A+ Technician
  • National Contact Lens Examiners (NCLE) Certification

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