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Skills

  • Stakeholder management
  • Project organization
  • First Aid/CPR
  • Administrative support
  • Patient data relay
  • Electronic medical records (EMR) systems
  • Patient complaint resolution
  • Regulatory compliance
  • New Hire Onboarding
  • Confidential file management

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Coordinated presentations for patient conferences.
  • Coordinated patient referral submissions.
  • Achieved improvement over 2024.
  • Created monthly departmental updates.
  • Created reports for the Nurse Manager.
  • Achieved results within 18 months.
  • Coordinated appointments and medical staff schedules.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Opportunity to learn Japanese was pursued in order to improve support for framework populations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • For a busy process practice, a capable Administrative Assistant to the Nurse Manager capable of handling all medical administrative needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Administrative expert in coordinating patient referrals.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 23% increase in overall departmental efficiency.

Accomplishments

  • Facilitated department annual audit preparations, helping to identify potential process inefficiencies that improved overall compliance by 48%.
  • Scheduled and coordinated interdepartmental meetings, improving communication between clinical and administrative teams by 39%.
  • Trained new hires on HIPAA compliance and administrative procedures, ensuring a 57% compliance rate within their first 8 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted Nurse Manager in budget monitoring and expense forecasting, ensuring alignment with departmental financial targets.
  • Effectively managed Nurse Manager's calendar, scheduling over 8 meetings and appointments monthly, improving time management and departmental coordination.
  • Tracked and documented employee certifications, ensuring 100% compliance with ongoing employee training requirements.
  • Assisted in updating and managing the Electronic Medical Records (EMR) system, ensuring 10% accuracy in patient documentation.
  • Coordinated nurse staff schedules using standard, reducing scheduling conflicts by 26%.
  • Utilized ServiceNow to generate and distribute performance reports, improving response time to critical patient care adjustments by 77%.

Affiliations

  • Association of Nutrition & Foodservice Professionals (ANFP)
  • National Association of Professional Women (NAPW)
  • Society for Human Resource Management (SHRM) – Administrative Support
  • Lions Club
  • International Council of Nurses
  • National Association for Healthcare Quality (NAHQ)
  • Nursing Management Congress (NMC)
  • Toastmasters
  • Jaycees
  • Continuing Education Board (CEB) – Administrator/Coordinator

Certifications

  • Electronic Health Records Specialist (CEHRS) from Northwind (2018)
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Compliance Certification from Vantage (2017)
  • Project Management for Healthcare Professionals (PMHCP) (2021)
  • Project Management Professional (PMP)
  • Lean Six Sigma Yellow Belt Certification 2024
  • Medical Scheduling Management Certification through Harbor & Co. (2020)
  • CompTIA A+ Technician
  • OSHA Healthcare Certificate Program (Summit Group – 2016)
  • Time Management in Healthcare Certification from Meridian (2023)

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