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Skills

  • Fraud prevention and risk mitigation
  • Process streamlining
  • Employee mentoring and development
  • Floor management systems usage
  • Project organization
  • Customer satisfaction improvement
  • Asset Protection and Loss Prevention
  • Security collaboration for fraud detection
  • MS Office
  • Employee performance assessments

Work Experiences

  • Collaborated with the finance department on profit optimization strategies, resulting in a 29% margin improvement.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Adapted to evolving gaming laws in Columbus.
  • Collaborated with the marketing team to drive increases in VIP player retention by 70% through personalized pit management adjustments.
  • Developed detailed performance reports for pit staff, which led to a 34% improvement in customer satisfaction scores over the preceding quarter.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Detected potential gaming violations.
  • Decreased suspicious activity cases by 70%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Boosted monthly table game revenue by $18.
  • Collaborative Pit Supervisor.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Boosted customer satisfaction by 73%.
  • Balanced manpower and schedules.
  • Pit Supervisor is a multi-talented Pit Supervisor who is consistently rewarded for planning and operational improvements.
  • Consistently kept expenses below $12.
  • Achieved a 43% audit success rate.

Accomplishments

  • Performed dealer performance assessments regularly, helping 9 employees address skill gaps, which led to a 85% improvement in overall table handling efficiency.
  • Improved labor costs by analyzing and optimizing staffing schedules, leading to a 70% improvement in budget control over a 6 months period.
  • Streamlined dealer shift transitions and break times through careful planning and scheduling, increasing dealer focus and productivity by 68%.
  • Reduced staffing costs by 77% by cross-training dealers to manage a wider variety of table games, improving overall team flexibility.
  • Collaborated with IT and security teams to enhance surveillance coverage, reducing fraud and increasing game integrity by 22%.
  • Recognized for maintaining an industry-leading win-rate performance metric, driving profitability up by $17 over the course of three years.
  • Designed and managed pit audit preparation strategies in collaboration with legal teams, achieving a 100% compliance rate in the 2016 gaming audit for Atlanta.
  • Developed a comprehensive schedule rotation system, which improved overall dealer satisfaction and reduced turnover by 63%.
  • Successfully implemented conflict-resolution strategies with a demonstrated 50% improvement in the timely resolution of guest complaints.
  • Managed and documented all regulatory compliance efforts ensuring the casino remained free of fines while increasing operational transparency by 72%.

Affiliations

  • Project Management Institute
  • GAMMA Player Development Group
  • Association for Supply Chain Management (APICS)
  • Leadership in Gaming & Hospitality Network
  • North American Association of Casino Executives
  • International Casino Exhibition & Conference Group
  • Association for Computing Machinery
  • American Marketing Association
  • American Gaming Association (AGA)
  • Institute of Gaming and Hospitality Excellence

Certifications

  • Occupational Safety and Health (OSH) Certification in Gaming - Austin
  • Cisco Certified Internetwork Expert (CCIE)
  • American Institute of Certified Public Accountants (AICPA) - Gaming Operations Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA) - Internal Auditors Association
  • Project Management Professional (PMP)
  • Gaming Employee Registration (GER) - procedure
  • Certified Ethical Hacker (CEH) - Lakeside Partners (for cybersecurity roles)
  • CompTIA A+ Technician
  • Certified Information Systems Security Professional (CISSP) - Brightline

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