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Skills

  • Generating reports
  • Territory Sales Experience
  • Currency and coin counter
  • Multi-Task Management
  • Persuasive negotiator
  • Organized
  • Familiarity with VBA
  • Flexible
  • Procedure equipment
  • Appraisals

Work Experiences

  • Any conditions sent from underwriting departments were handled by me.
  • Had an excellent attendance record and was always on time for work.
  • Planned the main branch's staffing.
  • Processed quarterly vault and ATM audits with a zero error rate.
  • Was in charge of preparing, sorting, and distributing program reports to the appropriate branches.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Created accounts with a 15 product cross-sell ratio.
  • Oversaw the company's $12 budget by creating a complex financial model that tracked and validated expenditures.
  • Transported Asana to two years customer locations.
  • Continued my education on current banking products and services through the Banking and Financial Services program.

Summaries

  • Banking professional with 10 years of experience providing sophisticated money managers with value-added risk management solutions.
  • Senior Loan Processor is well-versed in regulations, best practices, and strategies for success.
  • Standards and regulations in budget management are second nature to me.
  • Senior Loan Processor with entry-level training in Banking and Financial Services and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • With a growing organization, I'd like to advance professionally.
  • Excellent ability to communicate, make decisions, and plan.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Maintained a positive net cash flow Number for 14 months in a row.
  • Collaborated with team of 12 in the development of metric.
  • Supervised a team of 9 loan processors, achieving 62% efficiency improvement in monthly loan throughput.
  • Reduced escalation rate by 56% by standardizing communication protocols between loan officers, borrowers, and external entities.
  • Reduced customer attrition by 72% through proactive communication campaigns that addressed borrower concerns regarding processing timelines.
  • Successfully trained 16 new tellers over a 12 month time period.
  • Initiated regular compliance training sessions for loan processors, resulting in career progression for 67% of team members within one year.
  • Reduced secondary market loan repurchase demands by implementing a proactive compliance review system, resulting in a 36% cut in repurchase requests.
  • Led cross-functional team efforts to reduce underwriter condition layers on SAP loans, cutting processing time by 39%.
  • Collaborated with underwriting and risk teams to address complex loan scenarios for Jira, resulting in a 60% increase in approval rates in 2021.

Affiliations

  • Institute of Certified Bankers (ICB)
  • National Mortgage Licensing System (NMLS) Certified
  • National Association of Mortgage Brokers (NAMB)
  • Toastmasters
  • American Medical Informatics Association
  • Global Association of Risk Professionals (GARP)
  • Association of Information Technology Professionals
  • Freemason
  • Risk Management Association (RMA)
  • Escrow Institute of California

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Document Control Specialist (CDCS), completed via program
  • Certified Public Accountant (CPA)
  • Certified Legal and Ethical Practices in Mortgage Lending, awarded by Beacon Labs
  • First Aid/CPR Certified
  • Certified Credit Risk Specialist (CCRS), advanced qualifications from Northwind
  • Certified Fraud Examiner (CFE) issued by the Association of Certified Fraud Examiners (ACFE)
  • Certified Specialist in Loan Modifications (CSLM), taken through Vantage
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician

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