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Skills

  • Operations management
  • Weekly Payroll
  • Power BI expert
  • Kennel cleaning and sanitizing methods
  • Financial records and processing
  • Budgets
  • CRM Systems
  • Multi-Task Management
  • Quality control tests
  • Accounts payable/receivable

Work Experiences

  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Reported all malfunctions to production executives to ensure prompt action.
  • Achieved zero critical incidents during initiative peak sales season.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Gathered, analyzed, and disseminated statistical data.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Within Miscellaneous, senior Quality Assurance Consultant and outstanding performer in team leadership and data analysis.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Accomplished at reducing issue resolution times by implementing a comprehensive defect tracking system using QuickBooks, cutting response times by 16 hours per issue.
  • Quality Assurance Consultant is a multi-talented Quality Assurance Consultant who is consistently rewarded for planning and operational improvements.
  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 3 years of management experience.

Accomplishments

  • Drove weekly defect management meetings, successfully reducing the project's open defect backlog by 49% in the past year.
  • Researched
  • Proposed
  • Initiated
  • Facilitated workshops to educate cross-functional teams on root cause analysis, reducing recurring defects by 24%.
  • Represented
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Developed comprehensive quality metrics to provide actionable insights into defect trends, resulting in the release of 15 zero-defect software updates.

Affiliations

  • Jaycees
  • Liaison, Global Association for Software Quality (GASQ)
  • Certified, Certified Software Quality Analyst (CSQA)
  • Member, Association for Software Testing (AST) – 2016
  • Rotary International
  • Affiliate, AI and Machine Learning Testing Community
  • Member, International Council on Systems Engineering (INCOSE)
  • Attendee, Quality Assurance Summit 2021 in Denver
  • Association for Supply Chain Management (APICS)
  • Member, International Association for Software Quality (IASQ)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • TMap Suite Test Engineer Certification
  • Six Sigma Green Belt Certification – Summit Group
  • Technical Testing (TM-Technical) Certification Lakeside Partners
  • Certified Continuous Improvement Lead (CCIL) Ironclad Systems 2021
  • Certified Public Accountant (CPA)
  • Certified Mobile Testing Professional (CMTP)
  • ISO/IEC 27001 Information Security Management Lead Implementer
  • Certified Agile Tester (CAT) – Harbor & Co. – 2018
  • Certified ScrumMaster (CSM) - Brightline

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