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Skills

  • Collections Campaign Leadership
  • Supervision
  • Data-driven decision making
  • Accounts receivable management
  • Customer Payment Behavioral Analysis
  • First Aid/CPR
  • Team building
  • Analytical thinking
  • Relationship development
  • Corporate Finance Communication

Work Experiences

  • Boosted recurring revenue by $17 annually.
  • Achieved a 43% improvement in collections efficiency.
  • Addressed revenue-affecting issues during 6 months.
  • Boosted on-time payment rates by 25%.
  • Analyzed customer payment history to predict patterns and reduce bad debt by 29% over a one year.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Achieved $4 savings in operational costs annually.
  • Collaborated with cross-functional teams.

Summaries

  • Strengths in strategic planning and stakeholder engagement backed up by Miscellaneous training.
  • Boosted overall financial performance.
  • Committed Revenue Representative with experience developing and executing strategic campaigns to prevent payment delays, achieving a 70% reduction within 10 months. Excellent trainer and mentor for junior staff.
  • Accomplished in payment plan negotiation and financial dispute resolution, consistently driving 48% improvements in customer satisfaction and surpassing monthly collection targets by an average of 55%.
  • Achieved 31% revenue growth quarter over quarter.
  • Committed Revenue Representative with experience in strategic campaigns.
  • Recognized for system in 2021.
  • Clear understanding of client relations and cross-functional collaboration as well as process improvement training.
  • Achieved a 74% reduction in overdue balances.
  • Collaborative Revenue Representative skilled in implementing revenue-related system improvements, having achieved a faster invoice processing rate by 58%. Data-driven approach with a focus on long-term revenue optimization.

Accomplishments

  • Resolved product issue through consumer testing.
  • Upsold additional financial services to clients based on their profiles, resulting in an annual revenue increase of $18 in 2021.
  • Assessed and monitored key performance metrics tied to revenue processes, achieving a 31% increase in overall department productivity.
  • Led the creation and optimization of payment plans, successfully negotiating 73% of ongoing payment disputes with clients.
  • Reduced the total number of escalated disputes by 84% through proactive customer outreach and efficient issue resolution procedures.
  • Collaborated with team of 13 in the development of process.
  • Managed escalated customer service cases involving invoicing, resolving 10 cases with a retention rate of 49%.
  • Successfully negotiated repayment schedules for over 6 customers, decreasing delinquency rates by 38%.
  • Created comprehensive reports on account performance, aiding in departmental forecasts and improving revenue target accuracy by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Revenue Cycle Professional (CRCP) Certification
  • International Association of Revenue Cycle Management (IARCM)
  • Society of Women Engineers
  • International Association of Finance Planners (IAFP)
  • Toastmasters
  • Association of Certified Fraud Examiners (ACFE)
  • Freemason
  • Certified Professional in Revenue Cycle Management (CPRCM)
  • Certified Accounts Receivable Specialist (CARS)
  • Risk Management Association (RMA)

Certifications

  • Certified Bookkeeper (CB) – AIPB
  • CompTIA Network+
  • Certified Credit and Collection Compliance Officer (CCCO) - ACA International
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Payment Specialist Certification - Summit Group
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Certified Public Accountant (CPA)
  • Certified Economic Development Finance Professional (EDFP) - Ironclad Systems
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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