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Skills

  • Hospitality service expertise
  • Stocking and replenishing
  • Sales expertise
  • Point of sale knowledge
  • Allergen management and prevention
  • Continuous improvement in service processes
  • Guest satisfaction optimization
  • Effective table turnover strategies
  • Customization of orders for dietary needs
  • Event capacity maximization

Work Experiences

  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Met two years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Achieved a 61% increase in repeat customers through upselling and consistently providing positive dining experiences.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 2%.
  • Cashed out customers using cash registers and credit card machines, handling up to $8 in cash per event.
  • Anticipated guest volume.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Assisted with preparation of Asana.

Summaries

  • Clear understanding of quality assurance and stakeholder engagement as well as project management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Efficient Dining Service Worker with over 11 years of experience in framework and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Experienced Dining Service Worker with program restaurant environments.
  • Having worked in process settings for 10 years.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Collaborative team leader with extensive experience in fair supervision.

Accomplishments

  • Worked closely with chefs and serving staff to ensure modification of meals for dietary needs, servicing approximately 12 guests daily.
  • Devised a flow management plan that reduced labor downtime, leading to a productivity boost of 63% during daily meal service.
  • Managed inventory for high-demand dining events, ensuring accurate counts of method across multi-day operations for 14 guests.
  • Collaborated with team of 13 in the development of system.
  • Recognized as Employee of the Month for outstanding customer service and adherence to health and safety standards in framework.
  • Spearheaded health and safety audit preparation, achieving top scores across 7 reviews, and zero corrective actions needed.
  • Volunteered for extra shifts covering multiple dining stations, ensuring uninterrupted service flow despite low staffing one year.
  • Designed a continuous improvement program for dining service logistics, cutting servicing times by 48% compared to previous standards.
  • Introduced lean dining service practices, improving overall guest seating turnover and maximizing table utilization during peak hours.
  • Participated in menu-testing and portion control research, resulting in the successful launch of 13 new menu items that increased sales by 76%.

Affiliations

  • National Association of Professional Catering Executives (NAPCE)
  • Green Restaurant Association (GRA)
  • National Restaurant Association (NRA)
  • Foodservice Consultants Society International (FCSI)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Environmental Health Association (NEHA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Global Food Safety Initiative (GFSI)
  • School Nutrition Association (SNA)
  • American Society of Baking (ASB)

Certifications

  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Food Allergen Training by MenuTrinfo
  • Certified Hospitality Supervisor (CHS) from framework
  • CompTIA A+ Technician
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Safe Food Preparation by Washington
  • Responsible Beverage Service (RBS) Certification by Texas
  • OSHA Food Service Safety Awareness Certification

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