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Skills

  • Skilled in intake interviewing
  • PTSD specialist
  • Team management
  • Internal auditing
  • Results-oriented
  • Operational improvement
  • Credit and collections
  • CRM Systems
  • Computer literate
  • Anxiety disorder expertise

Work Experiences

  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Recommendation
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Quickly identified problems and alerted Group Counselor to any potential project delays.
  • Invented
  • Provided management with initiative updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Guided

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Proactive
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Innovative
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Facilitated support groups for caretakers managing burnout, resulting in a 62% reduction in reported stress and anxiety levels amongst participants.
  • Led crisis intervention sessions where immediate support was required, contributing to a 79% increase in overall group stability through real-time emotional regulation.
  • Created custom reporting tools that monitored group attendance, behavioral progression, and engagement metrics, driving 42% improvements in accountability to treatment plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented patient-centered care strategies, which resulted in an overall 18% improvement in group satisfaction and progress tracking.
  • Supervised and mentored 10 counseling interns, with 81% successfully earning Six Sigma after hands-on group facilitation experience.
  • Coordinated ongoing group therapy sessions for individuals managing chronic illness, with a 27% improvement in patient coping skills reported after two years.
  • Established a system for tracking behavioral progress, allowing for close monitoring of participant improvements and enabling quicker intervention when necessary.
  • Collaborated with team of 8 in the development of framework.

Affiliations

  • Society for Group Psychology and Group Psychotherapy (APA Division 49)
  • Association for Creativity in Counseling (ACC)
  • National Register of Health Service Psychologists
  • International Crisis Intervention Alliance (ICIA)
  • Toastmasters
  • Certified Clinical Anxiety Treatment Professional (CCATP)
  • Freemason
  • International Association of Administrative Professionals
  • International Association for Conflict Resolution
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Clinical Trauma Professional (CCTP) - Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Mindfulness Instructor - Brightline
  • Motivational Interviewing Trainer Certification (MITC) - Harbor & Co.
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification Ironclad Systems
  • Licensed Professional Counselor (LPC) - Arizona
  • Certified Addiction Counselor (CAC) - Brightline
  • Licensed Mental Health Counselor (LMHC) - initiative

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