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Skills

  • Operational improvement
  • MS Office
  • Team management
  • Project organization
  • Team Leadership
  • Business Development
  • Data analysis
  • Creative merchandising
  • Complaint resolution
  • Business Administration

Work Experiences

  • Handled payroll duties every 17 weeks, resolving any discrepancies and scheduling conflicts.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Reduced customer service complaints by 18% by devising new methods of resolution.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Used Power BI to create initiative and program reports to track quality assurance.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 50% decrease in on-site incidents.
  • Achieved a 4% increase in installations completed on time by optimizing scheduling and resource allocation processes.
  • Achieved a 3% increase in installations completed on time.

Summaries

  • Clear understanding of performance reporting and cross-functional collaboration as well as process improvement training.
  • Engaging and pleasant personality capable of motivating assistant managers to meet daily goals.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Direct Installation Coordinator with 15 years of industry experience in Miscellaneous.
  • Design and development of successful procedure embedded software applications in the past.
  • Within Miscellaneous, senior Installation Coordinator and outstanding performer in client relations and strategic planning.
  • Intuitive when it comes to putting management strategies into action.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Reduced re-installation or correction work by 33% through thorough scoping and client engagement prior to project initiation.
  • Supervised and performed quality checks on 26% of installations for accuracy, driving down post-installation complaints by 27%.
  • Led post-installation audits for 6 projects, creating reports that reduced the incidence of follow-up maintenance by 34%.
  • Supervised daily installation tasks for 8 projects, ensuring 40% on-time delivery and adherence to safety standards.
  • Led a large-scale transition of installation workflows to meet new industry standards, reducing regulatory risks by 43% and improving compliance efficiency.
  • Coordinated with cross-functional teams to sequence installations, cutting project completion time by 44%.
  • Collaborated with team of 13 in the development of method.
  • Collaborated with clients on customizing installation plans, increasing customer satisfaction and repeat business by 44%.
  • Implemented a data-driven strategy for tracking installation metrics, reducing miscommunication with clients by 67%.
  • Documented and resolved program which led to category.

Affiliations

  • Workforce Development Training by metric – Denver
  • American Medical Informatics Association
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Associate General Contractors of America (AGC)
  • Project Management Institute (PMI) – process
  • International Council of Nurses
  • American Institute of Constructors (AIC)
  • Association of Information Technology Professionals
  • Lions Club
  • Lean Construction Institute (LCI)

Certifications

  • Salesforce
  • Lean Six Sigma Green Belt Certification – Beacon Labs
  • Certified Installation Manager (CIM) – program
  • Microsoft Certified Systems Engineer (MCSE)
  • Scrum Master Certification - program
  • Advanced Customer Interaction Training – Harbor & Co.
  • Certified Protection Officer (CPO)
  • Time Management for Project Coordinators – initiative
  • CompTIA Network+
  • Interface Management Certification – initiative

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