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Skills

  • Information Architecture
  • RFI Scanners
  • Feature Prioritization Based on User Feedback
  • Agile Product Development
  • Security systems
  • Cross-functional team collaboration
  • Amazon Web Services
  • Human-Computer Interaction (HCI)
  • HTML/CSS Responsive Design
  • Relationship development

Work Experiences

  • Used system practices and Salesforce to create site layouts and user interfaces.
  • Conducted ethnographic research.
  • Client requirements were gathered, defined, and translated into product stories and actionable tasks by me.
  • Achieved results over category period.
  • Built partnerships with stakeholders in product, content, and engineering to create scalable, user-centered designs for Jira.
  • Benchmarked Tableau’s user experience against industry standards.
  • Looked over project specifications and came up with solutions that could be used on multiple websites.
  • A/B tested new features.
  • Defined and led design processes at all stages of the design process, including research, conceptualization, testing, and implementation.
  • Redesigned websites to make them easier to navigate and more appealing to the eye.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • User Experience Engineer and team leader with 3 years of experience in program settings.
  • User Experience Engineer with budget management and cross-functional collaboration abilities.
  • Achieved a 36% increase in user engagement.
  • Achieved a 41% reduction in development time.
  • With over 6 years of experience, I am a hardworking and effective Web Developer.
  • Dedicated to writing code that is exceptionally clean, strong, and secure.
  • OSHA certified
  • Proficient in promoting system by leveraging cross-functional collaboration and vendor management knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Developed personas and journey maps for Salesforce, facilitating data-informed design decisions and enhancing the overall user experience.
  • Utilized card sorting and tree testing to adjust the information architecture of method, resulting in a 11% reduction in bounce rate.
  • Prototyped interactive wireframes using InVision, allowing stakeholders to visualize product flows early, cutting time-to-market by 3 weeks.
  • Evaluated and optimized the onboarding flow for Jira, improving time-to-completion by 8 minutes and reducing customer support requests by 77%.
  • Initiated UX training for internal teams, increasing general UX knowledge by 26% and enabling quicker UX issue identification.
  • Collaborated with developers to modify responsive layouts within Microsoft Excel, which reduced user intervention time by 18 seconds per task.
  • Contributed UX recommendations to a cross-functional agile teams, ensuring program met market needs and led to a 30% lift in customer retention.
  • Led a cross-functional team of 8 to evaluate and improve UI interactions, resulting in a 80% reduction in customer support tickets.
  • Created and validated low-fidelity prototypes via rapid prototyping tools, ensuring early customer feedback reduced subsequent rework by 20%.
  • Conducted split testing (A/B) on multiple versions of the main landing page, resulting in an increase in conversion by 29%.

Affiliations

  • Alumni, General Assembly UX/UI Design Bootcamp, 2021, reinforcing skills on usability testing and improving product design workflows with InVision.
  • Guest Lecturer, procedure on topics regarding ethics in UX/UI design, accessibility, and data-driven design improvements.
  • Member, International Association of Accessibility Professionals (IAAP), ensuring compliance with web accessibility guidelines and best UX practices.
  • Certified User Experience Professional (CUXP), 2016, demonstrating advanced skills in usability testing and design processes.
  • Affiliate, World Usability Day, contributing to events aimed at promoting ethics in user experience and sustainable design practices.
  • Volunteer Mentor, ADPList, leveraging industry experience to mentor junior designers in user research, prototyping, and career development in UX roles.
  • Member, Digital Analytics Association (DAA), incorporating user data and analytics into UX decision-making processes.
  • Attendee, Frontend Design Conference, learning about the latest methodologies in responsive design workflows and modular UI strategies.
  • Active contributor to the UXPA International, where I engage with discussions on emerging trends in user research and accessibility.
  • Moderator, UX Design Slack Community, facilitating discussions about prototyping tools like SAP and other design technologies.

Certifications

  • Information Architecture Expert Certified - Ironclad Systems
  • Lean UX Certified Practitioner - Lean Enterprise Institute
  • Nielsen Norman Group UX Certification
  • Certified UX Strategist - Nielsen Norman Group
  • Front-End Development and UX Best Practices Certification - QuickBooks
  • Cisco Certified Network Associate (CCNA)
  • Axure RP Prototyping Specialist Certificate - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Microsoft Office Specialist (MOS)
  • Google Certified Professional Cloud Architect

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