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Skills

  • Communication across departments
  • Fraud detection algorithm development
  • Participant screening
  • Team management
  • Client engagement
  • Fraud prevention reporting templates
  • Process improvement
  • Organization
  • False positive identification
  • Advanced proficiency in framework

Work Experiences

  • Addressed manual process inefficiencies.
  • Achieved a 75% reduction in fraudulent charges by establishing a fraud dashboard for enhanced real-time monitoring.
  • Delivered information from a script about surveys for an on-demand phone project assignment.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Observed the participants and took notes on their responses.
  • Completed surveys correctly by performing client relations before each call.
  • Achieved a 85% reduction in fraudulent charges.
  • Achieved top-performance status.

Summaries

  • Consistently delivered 49% success in complex fraud cases.
  • Fraud Response Representative is a multi-talented Fraud Response Representative who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Fraud Response Representative and outstanding performer in process improvement and cross-functional collaboration.
  • Achieved results in 2021.
  • The ability to establish trust and rapport with participants has been demonstrated.
  • Blocked 60% of repeat offenders.
  • Achieved over 51% accuracy.
  • Analyzed high-risk accounts.
  • Collected evidence for fraud cases.

Accomplishments

  • Collaborated with regional fraud teams in Raleigh, detecting 62% fewer fraudulent actions due to cross-location strategy alignment.
  • Reported and prevented fraud attempts through enhanced real-time monitoring, saving the company 16 in 6 months.
  • Trained and certified 8 new fraud response team members, increasing team's efficiency by 28% within 2017.
  • Received Scrum Master for consistent excellence in fraud detection, bringing 8 years of industry-specific knowledge to the team.
  • Analyzed transaction data patterns, leading to the identification of a new fraud trend that decreased future fraud risk by 42%.
  • Executed targeted investigations involving fraudulent activity in international markets, recovering 10 from high-risk accounts.
  • Reduced credit card fraud incidents by 51% through proactive monitoring and maintaining a high reported-fraud to true-fraud ratio.
  • Developed and implemented a machine learning algorithm that improved fraud detection accuracy by 66%.
  • Collaborated successfully with law enforcement and internal teams to recover 10 in fraudulent activity cases in 2022.
  • Developed strategies to mitigate high-risk transactions, leading to a 81% reduction in fraud identification time.

Affiliations

  • National Cyber Forensics and Training Alliance (NCFTA)
  • American Medical Informatics Association
  • International Organization for Migration Counter-Fraud Framework
  • Digital Forensics Association
  • International Association for Counterterrorism & Security Professionals
  • American Society for Industrial Security (ASIS)
  • International Association of Financial Crimes Investigators (IAFCI)
  • Information Systems Audit and Control Association (ISACA)
  • American Society of Safety Professionals
  • International Federation for Information and Documentation

Certifications

  • Salesforce
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Global Anti-Money Laundering Certification (GAML)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Financial Crime Risk Management (FCRP)
  • Certified Fraud Specialist (CFS)
  • Certified Data Analyst for Fraud Detection (CDAFD)
  • Certified Professional in Fraud Identification and Prevention (CPFIP)
  • Certified Security Compliance Specialist (CSCS)

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