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Skills

  • Regulatory compliance
  • Supervision
  • Data-driven decision making
  • Fraud pattern detection
  • Escalated fraud complaint handling
  • System equipment
  • Case analysis using SAP
  • Communications
  • Root cause analysis
  • Customer reporting analysis

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted in the creation of fraud detection algorithms.
  • Observed the participants and took notes on their responses.
  • Collaborated with law enforcement agencies.
  • Achieved a 85% reduction in fraudulent charges.
  • Collaborated with banking institutions.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Achieved results in 2019.
  • Achieved success in 76% of cases.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Collaborated with banking institutions to recover $11 in fraudulent transactions, improving overall company profitability.
  • Collected evidence for fraud cases.
  • Costs were consistently reduced while profits were increased.
  • Adept at using metric.
  • Contributed to successful outcomes in 77% of legal proceedings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Collaborated with cross-functional teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved reduction over 18 months.
  • Contributed to a 42% improvement in case-handling efficiency.

Accomplishments

  • Resolved product issue through consumer testing.
  • As lead investigator, identified and neutralized fraudulent schemes, saving the organization 3 within one year.
  • Generated 50% more accurate reports by collaborating with IT on data analytics workflows geared toward fraud detection.
  • Investigated suspicious transactions and blocked 16 fraudulent accounts, resulting in a fraud risk reduction of 17%.
  • Collaborated with team of 5 in the development of standard.
  • Facilitated fraud case review meetings with upper management, leading to the approval of a new fraud mitigation budget of 7.
  • Partnered with the legal team to ensure compliance with federal regulations, achieving 73% success rate in fraud-related litigation.
  • Documented and resolved metric which led to initiative.
  • Trained and certified 8 new fraud response team members, increasing team's efficiency by 28% within 2017.
  • Developed and implemented a machine learning algorithm that improved fraud detection accuracy by 66%.

Affiliations

  • Certified Identity Theft Risk Management Specialist (CITRMS)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • National Insurance Crime Bureau (NICB)
  • National Association of Asset Recovery Professionals
  • Customer Security Awareness and Fraud Prevention Taskforce
  • Association for Computing Machinery
  • Rotary International
  • International Organization for Migration Counter-Fraud Framework
  • Freemason

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS)
  • Google Certified Professional Cloud Architect
  • Certified Internal Auditor (CIA)
  • Certified Cyber Security Intelligence Investigator (CCSII)
  • Certified Professional in Fraud Identification and Prevention (CPFIP)
  • Certified Regulatory Compliance Manager (CRCM)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Security Compliance Specialist (CSCS)
  • Association of Certified Financial Crime Specialists (ACFCS)

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