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Skills

  • Driver Training and Mentorship
  • Driver Safety Programs
  • QuickBooks competency
  • Operational improvement
  • Contract Management
  • Customer service resolution
  • Employee retention and development
  • Customer satisfaction improvement
  • Delivery Network Expansion
  • Data-driven decision making

Work Experiences

  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Researched competitor's offerings and prepared category bids by analyzing internal financial and technical data.
  • Applied policies across all delivery operations.
  • Collaborated with IT to overhaul the online order-to-delivery system, reducing customer errors by 56% and increasing deliveries by 16.
  • Collaborated with customer service and warehouse departments to ensure seamless integration between order fulfillment and last-mile delivery operations.
  • Collaborated with internal teams.
  • Authored and implemented company-wide home delivery guidelines that led to Excellence Award for best practices in 2018.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results within the first three years.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved on-time success rates of 46%.
  • Achieved $16 in annual savings.
  • Boosted customer satisfaction ratings.
  • Aligned operations with financial goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aligned delivery with customer expectations.
  • Customer-centric Home Delivery Manager who improved overall service ratings from customers and decreased resolution times for delayed or damaged product inquiries by 82%. Always striving for operational excellence.
  • Collaborative approach accelerated order processing by 43%.

Accomplishments

  • Monitored and analyzed daily delivery performance metrics to maintain an average delivery time of the past year and a customer satisfaction rating of 72%.
  • Maintained a delivery success rate of 27% by implementing real-time tracking technologies and proactive communication with customers.
  • Improved last-mile delivery accuracy by 66% through advanced logistics software integration, minimizing customer complaints.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully adhered to a $4 transportation and logistics budget, achieving 81% under forecasted spending while maintaining service quality.
  • Reduced operational costs by 62% through the implementation of an optimized dispatch scheduling system.
  • Initiated a new postpartum delivery strategy, increasing profitability within the Northeast and delivering a 59% improvement over previous years.
  • Led efforts to reduce order-processing delays by working closely with cross-functional teams, cutting time-to-delivery by 49%.
  • Standardized operations best practices across 6 locations, leading to a 24% increase in service consistency and a 31% boost in customer loyalty ratings.
  • Collaborated with the logistics team to analyze and reduce delivery times by 43% across the Midwest, enhancing customer experience.

Affiliations

  • National Association of Professional Organizers (NAPO)
  • Institute of Supply Chain Management
  • International Warehouse Logistics Association (IWLA)
  • Global Cold Chain Alliance (GCCA)
  • Certified in Logistics, Transportation and Distribution (CLTD) – category
  • Association for Computing Machinery
  • Rotary International
  • Project Management Institute
  • Order Fulfillment and Delivery Innovation Group
  • Jaycees

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Transportation and Logistics Analysis Capstone Certificate
  • Cisco Certified Network Associate (CCNA)
  • Truck Management Safety Certification
  • Certified Professional in Supply Management (CPSM)
  • Logistics and Supply Chain Management Certification by Ironclad Systems
  • ServSafe
  • Certified Public Accountant

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