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Skills

  • Business analysis
  • Standard operating procedure development
  • Troubleshooting and debugging
  • Collaborative problem-solving
  • Supervision
  • Change request management
  • Communications
  • Client presentations
  • Performance optimization
  • Team management

Work Experiences

  • Enhanced framework by adding new features and infrastructure to the metric system.
  • Aligned internal resources.
  • Collaborated with cross-functional teams.
  • Boosted client productivity by 71%.
  • Analyzed feedback from post-live reviews.
  • Collaborated with clients to gather requirements, reducing customization costs by $8 after completing a comprehensive systems gap analysis.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Investigated and addressed procedure system issues to improve usability and functionality.
  • Conducted vendor evaluations.
  • Used troubleshooting to fix problems with systems and programs.

Summaries

  • Achieved high user adoption rates among newly onboarded employees.
  • Adept at analyzing client workflows.
  • Adept at facilitating strategic communications.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Adept at facilitating strategic communications, leading to improvements in stakeholder alignment and reducing project risks by 70% through transparent reporting.
  • Contributed to a reduction in QA cycles by 36%.
  • Contributed to a 71% increase in customer satisfaction.
  • Implementation Associate with 13 years of successful strategic planning and data analysis experience.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced implementation errors by 44% by adopting a solution-focused feedback strategy and refining internal workflows.
  • Monitored project workflows using agile methodologies, resulting in the timely delivery of 6 implementation projects within one year.
  • Developed a continuous improvement framework for early-stage client feedback, which improved client retention by 26% after system handovers.
  • Resolved product issue through consumer testing.
  • Provided exemplary client support during system go-live events, increasing perceived value of service by 29%, as reflected in follow-up surveys.
  • Led user adoption efforts with strategic onboarding, achieving a 46% increase in first-year client satisfaction levels.
  • Conducted regular risk assessments to preemptively address potential barriers, ensuring 15% of projects were delivered on time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved over 18 critical implementation issues in under 18 months, maintaining client satisfaction and mitigating risk to long-term relationships.
  • Managed and tracked over 14 client implementations through detailed project plans and real-time adjustments, ensuring a 83% in-time completion rate.

Affiliations

  • Freemason
  • Association for Talent Development (ATD)
  • PMI - Disciplined Agile Scrum Master (DASM)
  • Global Reporting Initiative (GRI) Sustainability Professional
  • Association for Computing Machinery
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Customer Management Institute (ICMI)
  • International Association of Software Architects (IASA)
  • Project Management Institute

Certifications

  • Lean Six Sigma Green Belt Certification
  • HubSpot CMS for Developers Certification
  • Cisco Certified Network Associate (CCNA)
  • Oracle Certified Implementation Professional
  • Agile Process Management Certificate - ICP-APM
  • IT Infrastructure Library (ITIL) v4 Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Technology Manager (CTM)
  • Certified Public Accountant (CPA)
  • Certified Business Process Management Professional (CBPMP)

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