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Skills

  • Data entry automation tools
  • Maintains confidentiality
  • Patient charting
  • AR/AP
  • Data security and protection protocols
  • Operational improvement
  • Process improvement
  • Sorting and labeling
  • First Aid/CPR
  • Data retrieval optimization

Work Experiences

  • Used a 10-key pad to enter numerical data into databases quickly and accurately.
  • Centralized over 7 records into a cohesive database.
  • Contributed to a large project.
  • Adapted to new software (SAP).
  • Consolidated client files from multiple departments.
  • Assisted metric with special projects that resulted in system.
  • Achieved reporting in 5 fewer hours than expected.
  • Centralized contracts into a database.
  • Achieved a data accuracy improvement of 70%.
  • Analyzed data discrepancies across 18 platforms.

Summaries

  • Data Entry Associate is a meticulous program data entry specialist with 12 years of experience.
  • Problem-solver who is both decisive and analytical.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 43% reduction in training time.
  • Boosted speed and accuracy.
  • Boosted administrative workflows.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Boosted client satisfaction by 35%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Successfully handled data verification for 13 large-scale transactions during peak periods without missing any critical data point.
  • Monitored daily data flow and ensured that all processing met company quality standards, achieving a 29% accuracy rate across all projects.
  • Aggregated and updated customer profiles with 3% accuracy, supporting sales and customer service teams in reducing churn by 57%.
  • Led a focused team in conducting data audits, identifying 16% redundant data, and improving overall database efficiency.
  • Reduced data entry errors by 38% after implementing new quality control scripts and cross-references in the report generation process.
  • Liaised with the customer support department to resolve 14 data-related issues, decreasing customer complaints by 73% in two years.
  • Developed and implemented a specialized data entry training program for new employees, reducing onboarding time from 3 days to 16 days.
  • Processed insurance claim entries, verifying 50% accuracy across 13 claims and achieving a team accuracy award within 18 months.
  • Handled confidential data entry for legal documentation, ensuring no breaches of confidentiality or compliance during an audit by PMP.

Affiliations

  • Customer Data Platform Institute
  • American Marketing Association
  • Certified Information Systems Auditor (CISA)
  • Association of Certified Data Processors
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • International Organization for Standardization (ISO) Certification Holder
  • International Council of Nurses
  • Lions Club

Certifications

  • Certified Records Manager (CRM) by ICRM
  • SHRM Certified Professional (SHRM-CP)
  • Certification in General Office Administration (COA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist: Excel Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Security Manager (CISM)
  • Certified Data Management Professional (CDMP)
  • Certificate in Data Entry Operations (Certi Prof)
  • Certified Information Systems Auditor (CISA)

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