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Skills

  • Social interaction
  • Social commerce
  • Customer service optimization
  • Method guest services
  • Group therapy facilitation
  • Patient-focused quality service
  • Social-Emotional Learning training
  • Psychosocial assessment
  • Patient care services coordination
  • Quality service

Work Experiences

  • Authored 16 professional development materials.
  • Collaborated with multidisciplinary teams, including psychiatrists and school counselors, to coordinate comprehensive care plans for complex cases.
  • Was in charge of a caseload of over 13 children in public schools and group homes.
  • Adjusted interventions for client success.
  • Completed within several months.
  • Prescribed and monitored psychiatric medications and, when necessary, suggested clinical interventions.
  • Managed caseload of 3 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Was in charge of a caseload of 7 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Authored 18 professional development materials on managing clinician burnout that were adopted by Vantage, improving staff retention by 37%.

Summaries

  • Accomplished at conducting clinical assessments in order to develop effective treatment plans for patients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Assisted individuals in mental health emergencies.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Advocated for family reunification.
  • Achieved a 22% reduction in disciplinary incidents.
  • Advanced category counseling techniques, as well as expertise in crisis intervention strategies for patients.
  • Adept at building interdisciplinary relationships that result in well-rounded care plans and improved client outcomes.
  • French is a bilingual mental health counselor who is fluent in both languages.
  • Advocated for clients’ rights, securing access to critical resources including housing placements and healthcare services within several months.

Accomplishments

  • Successfully orchestrated family mediation sessions leading to increased cooperation and resolved family disputes in 75% of cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered crisis intervention services leading to a 80% improvement in client stabilization within 16 hours of intake.
  • Collaborated with public schools to introduce early-intervention mental health workshops, reaching 6 students and contributing to a reduction in behavioral issues by 21%.
  • Established a community task force that enhanced mental health outreach programs, serving 12 clients from underrepresented groups by increasing access to care by 61%.
  • Surpassed performance targets by delivering de-escalation strategies and client counseling that reduced critical incident occurrences by 53%.
  • Developed individualized case management plans for 8 clients, ensuring the coordination of necessary social services and a satisfaction rate of 77%.
  • Facilitated conflict resolution programs for community members that achieved a 49% settlement rate, helping ease tensions in high-risk neighborhoods.
  • Led outpatient counseling services that produced a 39% improvement in client-reported quality of life outcomes across 12 cases.
  • Successfully advocated for an additional budget allocation that expanded mental health services for 10 low-income families by 85% in Boston.

Affiliations

  • American Professional Society on the Abuse of Children (APSAC)
  • Rotary International
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • School Social Work Association of America (SSWAA)
  • Freemason
  • International Federation of Social Workers (IFSW)
  • Psi Chi - International Honor Society in Psychology
  • Jaycees
  • Children’s Defense Fund (CDF) Action Council

Certifications

  • Certified Clinical Supervisor (CCS) - process
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Nonviolent Crisis Intervention Certification, Crisis Prevention Institute (CPI)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • National Certified Peer Specialist (NCPS) - Mental Health America
  • Certified Crisis Intervention Counselor (Basic or Advanced) - American Institute of Health Care Professionals
  • Play Therapy Certification (Registered or Supervisor) - Association for Play Therapy (APT)

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