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Skills

  • Field technical services
  • Foodservice experience
  • Interdisciplinary team collaboration
  • Resident service plans
  • Social gaming
  • Service vehicle maintenance
  • Culturally sensitive service provider
  • Food Services Solutions DayCap proficiency
  • Food service efficiency
  • Social studies

Work Experiences

  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Analyzed data to refine interventions.
  • Led educational seminars and lectures at local community mental health centers to raise awareness of mental health symptoms and issues.
  • Achieved 15 successful job placements in two years.
  • Was in charge of a caseload of over 13 children in public schools and group homes.
  • Collaborated with other mental health professionals to ensure that patients received consistent care and that diversion was avoided.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Achieved a satisfaction rating of 37% on post-session surveys.
  • Advocated for clients’ rights and access to services, resulting in the approval of 5 critical housing placements within three years.
  • Addressed unique needs of each client.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved President's Club for excellence in mental health service delivery.
  • Achieved quantifiable reductions in self-reported anxiety.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Advocated for clients’ rights.
  • Achieved results over 6 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at building interdisciplinary relationships.
  • Achieved 76% improvement in engagement.
  • Adept at collaborating with multidisciplinary teams to create holistic care plans for clients with complex mental health needs.

Accomplishments

  • Created a referral network between the agency and community service providers, which increased access to housing, job placement, and mental health treatment for 5 clients.
  • Documented and resolved process which led to category.
  • Secured funding for a 11-month program extension, allowing for continued support services that improved self-sufficiency rates for 12 families.
  • Implemented behavioral intervention plans that resulted in a 66% improvement in emotional regulation for at-risk youth clients.
  • Achieved Outstanding Service Award for leading trauma-informed care initiatives, resulting in reduced hospitalization rates by 37% in 2024.
  • Facilitated conflict resolution programs for community members that achieved a 49% settlement rate, helping ease tensions in high-risk neighborhoods.
  • Developed mental health training materials that were adopted by 6 community centers, resulting in a 64% increase in staff preparedness for crisis response.
  • Achieved Six Sigma in trauma-informed care, applying evidence-based techniques that reduced client trauma symptoms by 49% over the course of 15 weeks.
  • Trained and supervised a multidisciplinary staff of 5 social workers, child psychologists, and counselors, accomplishing a team goal of improving service delivery by 84% within 2015.
  • Facilitated weekly group therapy sessions covering substance abuse recovery, helping 9 clients achieve sobriety milestones by 2017 with 26% program retention.

Affiliations

  • American Public Health Association (APHA)
  • American Society of Safety Professionals
  • Jaycees
  • Children’s Defense Fund (CDF) Action Council
  • Association for Play Therapy (APT)
  • Lions Club
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Advisory Council
  • Project Management Institute
  • American Board of Examiners in Clinical Social Work (ABECSW)
  • School Social Work Association of America (SSWAA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals
  • Nonviolent Crisis Intervention Certification, Crisis Prevention Institute (CPI)
  • Certified Public Accountant (CPA)
  • Mindfulness-Based Stress Reduction (MBSR) Facilitation Certification - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Child and Family Therapy - Harbor & Co.
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality

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