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Skills

  • Health and Safety Regulations
  • Process implementation
  • MS Office
  • Product testing
  • Problem resolution
  • Clerical support
  • Team Leadership
  • Hardware evaluation
  • Inventory controls
  • Inventory management

Work Experiences

  • Method was planned and carried out by me.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Invented
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Recommendation
  • Informed 12 metric of employees about menu changes and procedures.
  • Advised
  • Used Asana to accurately enter data into a batch ticketing system.

Summaries

  • Concession Supervisor is articulate and driven to succeed.
  • Fluent in both English and Spanish.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer service specialist with 6 years of process experience who is dedicated and detail-oriented.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Service-driven
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Developed marketing strategies for underperforming menu items, increasing their sales by 52% over 6 months.
  • Enhanced food safety protocols, leading to successful health inspections with zero violations for the past year.
  • Analyzed sales data to identify slow-moving products, leading to discontinuation and a 85% increase in profitability from their replacements.
  • Developed partnerships with local food vendors to add specialty items to the menu, driving a 61% increase in customer satisfaction.
  • Directed end-to-end operations of 2 concession stands during process at Phoenix, achieving a 54% boost in sales.
  • Reduced the average transaction time by 12 seconds through workflow enhancements and better register layouts.
  • Mentored 11 junior employees, enhancing their customer service and technical skills, leading to a 83% improvement in service ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of system.
  • Reduced food waste by 75% through close inventory monitoring and optimized ordering techniques.

Affiliations

  • Project Management Institute (PMI) – PMP Certification
  • International Association of Administrative Professionals
  • Business Networking International (BNI)
  • International Association of Venue Managers (IAVM)
  • Food Management Institute Program (FMI)
  • American Society of Safety Professionals
  • Jaycees
  • Project Management Institute
  • Hospitality Financial and Technology Professionals (HFTP)
  • Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • CompTIA Network+
  • First Aid and CPR Certification by Northwind
  • Certified Hospitality Supervisor (CHS) from framework
  • Food Cost Control Training Certification
  • COVID-19 Restaurant Safety Compliance Certificate by method
  • Basic Food Hygiene Certificate
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • TIPS Certification for Responsible Beverage Service
  • Alcohol Seller/Server Certification by Vantage

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