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Skills

  • Pricing tool development
  • Problem resolution
  • Clerical support
  • Buffet servicing
  • MS Office
  • Strong verbal communication
  • Project management
  • Interpersonal and written communication
  • Materials preparation
  • Data entry

Work Experiences

  • Adapted quickly to last-minute customer requests.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Achieved top-rated status on method.
  • Had an excellent attendance record and was always on time for work.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Achieved a 54% improvement in customer satisfaction scores.
  • Achieved upselling successes valued at 14.
  • Looked for industry trends on social media and through online sources.
  • Anticipated needs during busy shifts.

Summaries

  • Achieved results over three years.
  • Achieved consistently high satisfaction ratings.
  • Food safety and industry best practices are second nature to her.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Design and development of successful category embedded software applications in the past.
  • 17 years of experience as a talented table busser.
  • Personable Dining Room Attendant with 3 years of customer service experience.
  • Achieved health inspection scores of 32% or higher.
  • Busgirl with 10 years of experience who is enthusiastic and driven.

Accomplishments

  • Utilized walkie-talkie communication during rush periods to streamline operations, reducing guest wait times by 60%.
  • Created a system for clearly labeling supplies, allowing for quicker access and fewer errors in stocking during shifts.
  • Developed strong tray-handling skills to carry multiple dishes without errors, enhancing efficiency in busy shifts.
  • Implemented an improved silverware restocking system, shortening restocking time by 74% and enhancing overall task efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced communication between front-of-house and back-of-house teams, reducing order delays by 49% during peak hours.
  • Played a role in helping the restaurant earn Employee of the Year for cleanliness and service quality.
  • Assisted in optimizing guest seating using digital reservation systems, achieving a 22% increase in reservation fulfillment.
  • Achieved a 27% reduction in broken glasses and dishware by reinforcing best practices with team members carrying fragile items.
  • Organized and maintained stockrooms, resulting in easier access to supplies and a 39% reduction in restocking time.

Affiliations

  • Contributing member of the International Brotherhood of Teamsters Boston Local 7 for hospitality sector workers
  • Bartending School graduate with focus on speed of service and customer satisfaction
  • International Council of Nurses
  • Graduate of method, focused on food safety and sanitation
  • Completion of SafeStaff® Food Safety Training in 2020
  • Member of the International Food and Beverage Association (IFBA)
  • Certified Customer Service Professional (CCSP)
  • Toastmasters
  • Received category Award for Outstanding Teamwork in 2021
  • International Association of Administrative Professionals

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • Customer Service Excellence Certification
  • Food Safety Certification Level 1
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • TIPS Alcohol Certification
  • CompTIA Security+

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