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Skills

  • Swedish Massage
  • Data Management
  • Service orientation
  • Risk management processes and analysis
  • Physical Strength
  • Physiotherapy
  • Project management
  • Clerical support
  • Supervision
  • Problem resolution

Work Experiences

  • Achieved 17% client satisfaction.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Transported Tableau to two years customer locations.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved this rating for the past year.
  • Achieved a 9% improvement in customer satisfaction.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Administered prenatal massages that helped reduce pregnancy-related discomfort for over 7 clients, enhancing overall maternal well-being.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Achieved this over 18 months.
  • Top-producing salesperson and industry expert in Beauty and Spa.
  • Achieved measurable success.
  • Achieved a 33% increase in retention.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Boosted client satisfaction rates by initiative.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Licensed Massage Therapist with a knack for building client relationships and providing excellent customer service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Specialized in deep tissue and sports massage techniques, reducing injury recovery time by 45% for athletic clients.
  • Partnered with QuickBooks vendors to optimize scheduling tools, reducing no-shows and cancellations by 51% and improving clinic productivity.
  • Resolved product issue through consumer testing.
  • Developed personalized long-term care plans for chronic pain sufferers, helping reduce their reported pain levels by 20% within two years.
  • Documented and resolved system which led to metric.
  • Developed a tailored education program for clients on post-massage stretching and self-care, which improved long-term results and reduced injury recurrence by 36%.
  • Educated clients on proper posture and stretching techniques, reducing recurring muscle strain complaints by 18% within 18 months.
  • Tracked and analyzed client progression through digital notes, enabling the practice to adapt effectively to evolving client conditions, contributing to a 81% rise in positive outcomes.
  • Adopted innovative muscle tension release techniques, helping chronic pain clients improve their mobility by 34% over 6 months.
  • Managed daily booking and scheduling processes for 14 massage therapists, contributing to a 37% increase in operational efficiency.

Affiliations

  • National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) Certified Professional
  • Society of Women Engineers
  • Wellness Practitioners and Coaches Network - Collaboration with other health and wellness professionals
  • Massage Therapy Leadership Council - Leadership role in advocating for industry standards
  • Lions Club
  • Chronic Pain Association - Volunteered massage therapy services in community outreach programs
  • Massage Therapy Online Education Group - Ongoing participation in web-based certifications and training
  • Freemason
  • Certified Thai Massage Practitioner - Specialized training and practice in Thai massage techniques
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant (CPA)
  • Certified Stretch Therapist (CST) – system
  • Injury and Rehabilitation Massage Certification – Beacon Labs
  • CompTIA A+ Technician
  • CompTIA Network+
  • CompTIA Security+
  • Aromatherapy Certification – Cedar Works
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Shiatsu Massage Practitioner Certification – Meridian

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