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Skills

  • Time management
  • Season Ticket Sales
  • Price Structures
  • Team management
  • Customer retention strategies
  • Post-Event Settlement
  • ShoWare
  • Travel bookings
  • Financial Management
  • Hotel accomodations

Work Experiences

  • Collaborated closely with marketing teams to implement promotions that increased pre-sale ticket numbers by 60% for SAP.
  • Acted as a point of contact for customer service issues and escalated them to senior management.
  • Enforced daily financial reporting for the box office across all revenue lines via the ticketing system, as well as reconciliation of all ticket sales within the accounting system.
  • Achieved this within 18 months.
  • Achieved Top Performer for outstanding performance in successfully managing ticket sales for standard without any logistical issues.
  • Analyzed sales data.
  • Assisted in developing and implementing a mobile ticket scanning system, reducing entry wait times by 10 minutes during major events.
  • Was in charge of creating customer invoices, accepting payments, and handling refund and cancellation requests.
  • Analyzed sales data to optimize inventory for high-demand events, increasing ticket sales by $17 during peak season.
  • Achieved 44% accuracy.

Summaries

  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Boosted premium package sales by $12.
  • Collaborated with marketing teams.
  • Within Miscellaneous, senior Ticketing Officer and outstanding performer in process improvement and cross-functional collaboration.
  • Collaborative leader who improved operational efficiencies by 48%.
  • Achieved a 74% improvement in customer retention.
  • Ticketing Officer is a multi-talented Ticketing Officer who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Awarded Lean for excellence.
  • Adept at handling high-pressure environments, resolving ticketing discrepancies swiftly and ensuring a reduction in escalations by 16% through quick and effective responses.

Accomplishments

  • Initiated proactive risk management processes in ticketing operations, leading to a 39% reduction in fraud-related incidents.
  • Collaborated on marketing campaigns for special event promotions, boosting awareness and advance ticket sales by 23%.
  • Introduced automated reporting systems for tracking daily and monthly ticket sales, improving forecasting accuracy by 53%.
  • Collaborated with senior management to produce real-time sales reports, driving strategic decisions and revenue growth over two years.
  • Managed ticket inventories and pre-event preparations, ensuring accurate allocation for events attended by 18 people.
  • Authored comprehensive ticketing SOPs for new hires, reducing training time by 79% and increasing employee onboarding efficiency.
  • Oversaw ticketing for 10 VIP events annually, consistently delivering high-quality service and operational excellence.
  • Monitored and escalated potentially fraudulent transactions immediately, preventing over 14 cases of ticket fraud.
  • Trained and supervised ticketing staff for events hosting up to 3 attendees, ensuring smooth operations and customer satisfaction.
  • Served as the primary point of contact for customer billing inquiries, achieving a first-resolution rate of 21%.

Affiliations

  • International Society of Event Specialists
  • Association for Operations Management (APICS)
  • International Association of Administrative Professionals
  • Project Management Institute
  • International Ticketing Association (INTIX)
  • Mobile Ticketing Standards Association
  • Global Distribution System (GDS) Certified Professional
  • Toastmasters
  • Merchandise and Ticket Vendors Association
  • Travel Industry Association of method

Certifications

  • Visa and Travel Document Specialist Certification
  • Certified Data & Analytics Professional (CDAP)
  • ServSafe
  • First Aid/CPR Certified
  • Salesforce
  • Apple Certified Associate (ACA)
  • ARC Specialist Certification – Ticket Settlement
  • Certified Revenue Analyst for Event Management
  • Museum and Cultural Institutions Ticketing Professional Certificate
  • Queue Management Strategies Certification

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