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Skills

  • Budgets
  • Relationship development
  • Financial analysis aptitude
  • Advanced Microsoft Office Proficiency
  • Business operations
  • Problem-solving
  • Supervision
  • Critical thinking in high-pressure scenarios
  • Loan application processing
  • Deep knowledge of bankruptcy processes

Work Experiences

  • Approved 11 critical loan documents.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Power BI to 6 months customer locations.
  • Coordinated with brokers for loan funding.
  • Collaborated with federal regulatory bodies.
  • Authored training manuals for new Loan Doc Specialists.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed loan-closing documents.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Loan Doc Specialist has 5 years of experience in consumer lending, loan administration, default management, and customer service.
  • Client-focused Loan Doc Specialist.
  • Accomplished Loan Doc Specialist with significant experience coordinating with legal teams for compliance across SAP loans in Chicago.
  • Dedicated to delivering exceptional results in loan document preparation.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Collaborated with underwriters and attorneys.
  • Client-focused Loan Doc Specialist with a history of improving pre-closing customer satisfaction scores by 66% through excellent service.
  • Accomplished at maintaining a customer-centric approach, leading to a 49% improvement in client onboarding and satisfaction.
  • Built partnerships with stakeholders.
  • Within Miscellaneous, senior Loan Doc Specialist and outstanding performer in risk assessment and performance reporting.

Accomplishments

  • Reduced loan processing time by 11 days by simplifying the document review process using SAP.
  • Successfully closed 2 loans totaling over $7, maintaining strong relationships with external stakeholders such as title companies and borrowers.
  • Resolved product issue through consumer testing.
  • Implemented new document tracking system, reducing loan processing errors by 62% and improving overall accuracy.
  • Introduced quality control mechanisms in loan document review processes that reduced rejections by 25%.
  • Increased workflow efficiency by 21% through effective pipeline management of 11 concurrent loan files.
  • Streamlined the loan origination process, reducing loan cycle time by 81% and improving overall customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported department growth by ensuring the timely preparation of loan documentation, leading to an increase in closed loan volume by 37% over the past year.
  • Managed high-volume loan processing, handling an average of 5 loans daily with SAP.

Affiliations

  • International Association of Credit Portfolio Managers (IACPM)
  • Operational Risk Framework Assessment Workshops
  • Jaycees
  • Society of Women Engineers
  • National Association of Social Workers
  • Certified Loan Processor (CLP) - 2023 Program
  • Loan Management & Documentation Specialist (LMDS) Online Courses
  • National Association of Mortgage Processors (NAMP)
  • Certified Mortgage Specialist (CMS) Program
  • Society for Human Resource Management (SHRM) - for roles with HR elements

Certifications

  • CompTIA Security+
  • Document Management Specialist Certification - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Credit Underwriter (CCU) - Cedar Works
  • Certified Commercial Loan Servicer (CCLS) - Summit Group
  • Fannie Mae & Freddie Mac Guidelines Expert Certification - Ironclad Systems
  • Certified Risk Management Professional (CRMP) - Cedar Works
  • Certified Mortgage Servicer (CMS) - Cedar Works
  • Certified Bank Auditor (CBA) - Northwind
  • Certified Commercial Underwriter (CCU) - Cedar Works

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