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Skills

  • Communications
  • Workflow planning
  • Collaborating with IT for billing system upgrades
  • Supervision
  • Credit and collections
  • Appeal success rate improvement
  • Documentation and control
  • Customer service
  • Certified Professional Coder (CPC)
  • First Aid/CPR

Work Experiences

  • Addressed patient inquiries regarding billing.
  • Adhered to CPA regulatory standards.
  • Administered patient financial assistance programs, enabling 67% more patients to settle outstanding balances within deadlines.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved results within the past year.
  • Achieved a Top Performer by reducing overall Days in Accounts Receivable (AR) from 9 days to 4 days.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 41% increase in appeal success rates.
  • Allowed strategic adjustments to address denial rates.

Summaries

  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Healthcare background.
  • Adaptable person with strategic planning and vendor management abilities.
  • French and German are both conversational.
  • Recruiting established talent in stakeholder engagement and quality assurance for Medical Billing Supervisor.
  • Strengths in vendor management and workflow optimization backed up by Healthcare training.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Medical Billing Supervisor.
  • With over 6 years of experience in the Healthcare field, I am a well-organized Office Manager.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed detailed financial reports on revenue cycle performance, resulting in senior management making more informed strategic decisions.
  • Audited billing processes monthly, identifying and correcting errors to maintain a claim acceptance rate of 34% across all payers.
  • Developed a denial management strategy that decreased denied claims by 69% and increased revenue collections by $5.
  • Collaborated with cross-functional teams to resolve payer-related issues, reducing denial rates by 54% and improving approval times.
  • Implemented billing process changes that reduced accounts receivable aging by 4 days, improving cash flow for the clinic.
  • Successfully managed 5 FTEs in the billing department, ensuring all payer contracts were in compliance with Scrum Master regulations.
  • Reduced the number of rejected claims by 49% by implementing automated claim review systems within ServiceNow.
  • Trained staff on the use of initiative, ensuring 49% of team members were proficient within the past year.
  • Worked closely with the finance department to reconcile accounts and reduce unauthorized write-offs, generating an additional revenue of $10 annually.

Affiliations

  • Certified Professional Biller (CPB) from AAPC
  • Project Management Institute
  • Association of Registered Health Information Technicians (RHIT)
  • Volunteer Leadership at Annual AHIMA Conferences
  • Certification in ICD-10-CM Proficiency from AAPC
  • Society of Women Engineers
  • Involvement in AAPC’s Local Columbus Chapter
  • Certified Medical Reimbursement Specialist (CMRS)
  • Jaycees
  • Certified Coding Specialist – Physician-based (CCS-P) preparatory coursework

Certifications

  • Certified Revenue Cycle Supervisor (CRCS)
  • Project Management Professional (PMP)
  • Certified Claim Assistance Professional (CCAP)
  • Certified Healthcare Collections Manager (CHCM)
  • Health Care Compliance Certification (CHC)
  • ICD-10 Certification system
  • Certified Professional Coder (CPC)
  • Certified Physician Practice Manager (CPPM)
  • Certified Professional Biller (CPB)
  • First Aid/CPR Certified

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