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Skills

  • Customer Service in Healthcare Collections
  • MS Office
  • Human resources knowledge
  • Collections Performance Metrics
  • Debt recovery strategies
  • Relationship building and management
  • Metric equipment
  • Organization
  • Cash handling expertise
  • Aging report analysis

Work Experiences

  • Achieved a 41% reduction in payment hold-ups.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Coordinated with insurance and billing specialists.
  • Evaluated employee performance and devised strategies for improvement.
  • Adopted innovative dispute resolution protocols.
  • Collaborated with IT to design performance dashboards.
  • Achieved a 45% decrease in overdue accounts.
  • Improved customer retention by 6% by resolving escalated customer issues.
  • Communicated with past-due accounts.
  • Used positive motivational techniques to engage employees in business processes.

Summaries

  • Accomplished Medical Collection Manager recognized for reducing write-offs by $3 through strategic recovery methods. Adept at legal dispute resolution and ensuring compliance with Medicare and Medicaid standards.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Adept at reducing account discrepancies.
  • Achieved optimal results.
  • Achieved a 39% improvement in outbound call efficiency.
  • Accomplished Medical Collection Manager with 12 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • A proactive Medical Collection Manager with demonstrated success in call center management, improving collections efficiency by 18% while consistently meeting key performance metrics in challenging situations.
  • Achieved 63% team performance improvement.
  • Achieved results in just two years.

Accomplishments

  • Developed a multi-tiered collections strategy that resulted in the recovery of over $8 over a several months.
  • Spearheaded portfolio management strategies, leading to a 40% reduction in delinquent accounts and recovery of $3 in losses.
  • Devised a scalable, patient-centric approach to payment negotiations, allowing for flexible repayment schedules and recovering over $10 in overdue balances.
  • Regularly reviewed and adjusted collection targets, maintaining a consistent 39% achievement of monthly and quarterly goals.
  • Led monthly cross-departmental meetings to ensure compliance with evolving healthcare payer requirements and collection protocols, decreasing bad debt write-offs by 69%.
  • Successfully recovered 76% of aging accounts over several months, contributing significantly to company liquidity management.
  • Collaborated with the billing department to align collections strategies with payer compliance, achieving a 29% increase in reimbursement accuracy.
  • Developed payer-specific action plans for hard-to-collect patient balances, resulting in a reduction of 62% in aged debt over one year.
  • Led process improvement initiatives, optimizing billing cycles, and reducing the collections cycle by 2 days.
  • Streamlined the collections process through automation of follow-up communications, leading to a 30% increase in efficient debt recovery.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Medical Collectors
  • Institute of Healthcare Executives and Managers (IHEM)
  • National Association of Social Workers
  • Rotary International
  • Healthcare Information Management Systems Society (HIMSS)
  • National Council of Nonprofits for Healthcare Collections
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Revenue Cycle Management (RCM) Advisory Council
  • Financial Management Association (FMA) for Healthcare Sector

Certifications

  • Fellow in the Healthcare Financial Management Association (FHFMA)
  • Certificate in Financial Management of Healthcare Institutions by Lakeside Partners
  • Certified Healthcare Administrative Professional (cHAP) by Ironclad Systems
  • Project Management Professional (PMP) by framework
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Professional Billing Compliance Certification by Ironclad Systems
  • Salesforce
  • Advanced Healthcare Data Analytics Certification by Vantage
  • CompTIA A+ Technician

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