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Skills

  • Collections Performance Metrics
  • Debt recovery strategies
  • Best practices development
  • Bank security expert
  • Familiar with account coding
  • Operational improvement
  • Project organization
  • Financial reporting
  • Business operations
  • Advanced Excel proficiency

Work Experiences

  • Addressed patient-initiated disputes.
  • Chaired cross-departmental meetings.
  • Achieved a collections success rate of 48%.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Adopted innovative dispute resolution protocols.
  • Achieved a 41% reduction in payment hold-ups.
  • Conducted detailed reviews of aging reports.
  • Collaborated with the claims department.
  • Improved customer retention by 6% by resolving escalated customer issues.
  • Submitted loan applications to the loan underwriter for review and approval.

Summaries

  • Achieved timely and compassionate dispute resolution.
  • Achieved optimal results.
  • Adept at improving team performance.
  • Problem-solving and creative decision-making are skills that a logical Medical Collection Manager possesses.
  • Adept at legal dispute resolution.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Accomplished Medical Collection Manager with 12 years of experience.
  • Knowledgeable Medical Collection Manager with experience in childcare and development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 19% increase in partner collection rates.

Accomplishments

  • Collaborated with team of 7 in the development of category.
  • Facilitated ongoing education for collections staff on health insurance claims processes, resulting in a 27% improvement in claim acceptance rates.
  • Conducted in-depth audits of aging reports, consistently recovering 59% of outstanding balances during economically challenging periods.
  • Streamlined the collections process through automation of follow-up communications, leading to a 30% increase in efficient debt recovery.
  • Partnered with legal and compliance departments to ensure collections policies adhered to evolving regulations, reducing audit risks by 63%.
  • Developed and maintained strong relationships with insurance payers and third-party vendors, leading to a 52% reduction in payment denials.
  • Monitored accounts with high balances, implementing special follow-up procedures that reduced 120+ day receivables by 39%.
  • Designed and implemented incentive programs that increased recovery rates by 59%, rewarding top performers and improving team morale.
  • Spearheaded portfolio management strategies, leading to a 40% reduction in delinquent accounts and recovery of $3 in losses.
  • Championed efforts to improve patient communication practices, reducing disputes by 72% and decreasing average resolution time by 14 days.

Affiliations

  • American Medical Billing Association (AMBA)
  • Association of Information Technology Professionals
  • National Council of Nonprofits for Healthcare Collections
  • Toastmasters
  • Revenue Cycle Management (RCM) Advisory Council
  • Emergency Medicine Revenue Cycle Improvement Forum
  • National Association of Medical Collectors
  • National Association of Social Workers
  • National Healthcare Consumer Collections Conference (NHCCC)
  • Association for Computing Machinery

Certifications

  • Certified Medical Administrative Assistant (CMAA) by process
  • Certified Revenue Cycle Representative (CRCR) by Brightline
  • Medical Billing and Coding Auditor Certification by AAPC
  • Certified Healthcare Administrative Professional (cHAP) by Ironclad Systems
  • Project Management Professional (PMP)
  • Certified in Healthcare Revenue Integrity (CHRI) by National Association of Healthcare Revenue Integrity
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Specialist Business and Collections Law (CSBCL) by Ironclad Systems
  • Fellow in the Healthcare Financial Management Association (FHFMA)

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