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Skills

  • Inventory management
  • Product development
  • Supervision
  • Employee scheduling
  • MS Office
  • First Aid/CPR
  • Operational improvement
  • Client account management
  • Employee reviews
  • Team management

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Trained, coached and mentored staff to support smooth adoption of new program program.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class framework results.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Employees were delegated initiative daily tasks, which streamlined daily progress and efficiency.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • By evaluating the effectiveness of standard and framework projects, I was able to increase profits.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With 13 years of customer service experience, Gym Owner is insightful.
  • Accomplished business owner.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Professional with exceptional sales, stakeholder engagement, and risk assessment abilities.

Accomplishments

  • Developed a nutritionally focused coaching program that led to 71% improvement in client dietary habits, adding value to membership packages.
  • Reduced operational costs by 37% by optimizing staff scheduling and implementing energy-efficient measures throughout the facility.
  • Trained a team of 3 fitness trainers on high-value client retention techniques, improving renewal rates by 59% over the course of 2018.
  • Facilitated member feedback surveys, leading to a 62% increased satisfaction rate by implementing new client-requested services.
  • Designed and launched a personalized workout app, effectively integrating customer feedback and improving engagement by 65%.
  • Implemented a client communication strategy that improved responsiveness to feedback, reducing member complaints by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to method.
  • Integrated a new scheduling system that enabled more efficient class management, leading to 20% fewer no-shows and admin errors.
  • Expanded the gym's class offerings based on member needs, leading to 48% higher class retention and increased member satisfaction.

Affiliations

  • Urban Land Institute Fitness and Wellness Committee Member
  • National Strength and Conditioning Association (NSCA)
  • National Academy of Sports Medicine (NASM)
  • International Council of Nurses
  • Leadership Member of process
  • Certified Personal Trainer from method
  • Corporate Wellness Council Member
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Certified Fitness Business Manager (CFBM) – IDEA
  • Business Management for Fitness Professionals Certification – International Sports Sciences Association (ISSA)
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM)
  • Certified Corrective Exercise Specialist - National Academy of Sports Medicine (NASM)
  • Gym Equipment Preventive Maintenance Certification – procedure
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Fitness Facility Management Certificate – IHRSA
  • Certified Performance Enhancement Specialist (PES) - National Academy of Sports Medicine (NASM)

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