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Skills

  • Procedure equipment
  • Live Session Facilitation via ServiceNow
  • Cross-cultural communication
  • Communications
  • Content Update and Revamp Processes
  • Customer service
  • Collaborative Learning Tools Optimization
  • Policy implementation
  • Curriculum Development for Online Platforms
  • Asynchronous Learning Delivery

Work Experiences

  • Achieved a 21% first-attempt pass rate.
  • Coordinated with subject-matter experts to deliver blended learning experiences that resulted in a 68% increase in practical skill application during assessments.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted real-time assessments during online workshops and provided immediate feedback, which improved average learner completion time by 17 days.
  • Conducted regular check-ins.
  • Analyzed engagement data to assist in curriculum adjustments, contributing to an 74% uptick in active learning participation.
  • Adapted teaching materials for different learning styles, leading to a 81% higher retention of key concepts among users with accessibility needs.
  • Cut operational costs by $18 annually.
  • Created custom evaluation rubrics for online collaboration tools, improving feedback loop efficiency by 46% year-over-year.
  • Analyzed engagement data.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 26% improvement in knowledge retention.
  • Online Facilitator is a multi-talented Online Facilitator who is consistently rewarded for planning and operational improvements.
  • Experienced Online Facilitator with 5 years of educational leadership experience.
  • Creative instructional designer.
  • Achieved a 84% improvement in learner satisfaction.
  • Good planner, problem-solver, and analytical leader with strong attention to detail and sound judgment focused on continuous improvement
  • Accomplished professional with a track record of improving learner experience.
  • Achieved a 77% improvement in low-performing learners' progress.
  • Achieved a 33% positive engagement rate.

Accomplishments

  • Collaborated with instructional design teams to remix course content for mobile platforms, enhancing accessibility for 57% of participants.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Initiated and maintained weekly office hours for one-on-one learner consultations, reducing question resolution time by 16 hours.
  • Developed multimedia learning resources, improving average learner retention rates by 70% in cross-functional collaboration workshops.
  • Produced and shared supplementary video resources, resulting in a 80% increase in learner mastery of complex topics.
  • Monitored and analyzed learner feedback, implementing changes that resulted in a 44% reduction in learner frustration during online assessments.
  • Coordinated multi-timezone facilitation sessions, ensuring 84% participation from a globally dispersed learner base.
  • Effectively facilitated peer review sessions, resulting in a 33% improvement in learner collaboration and feedback exchange.
  • Created and implemented asynchronous learning modules, leading to a 75% improvement in learner completion rates.

Affiliations

  • Rotary International
  • European Distance and E-Learning Network (EDEN)
  • Council for Adult and Experiential Learning (CAEL)
  • Participant in program Cross-functional Training Exchange Program at system
  • Association of Virtual Learning Professionals (AVLP)
  • National Distance Learning Association (NDLA)
  • Society for Human Resource Management (SHRM)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Society for Education and Training (SET)

Certifications

  • Blackboard Certified Trainer - 2024
  • AWS Certified Cloud Practitioner – 2018
  • Certified Virtual Classroom Trainer - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Facilitator for Online Group Learning - Lakeside Partners
  • Certified Public Accountant
  • Zoom Video Communications Certified Moderator
  • Learning Management System (LMS) Administrator Certification - Microsoft Excel
  • Certified Webinar Facilitator (CWF) - 2015

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