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Skills

  • Leadership through change management
  • Customer service
  • Financial Management
  • Cross-functional team leadership
  • Training curriculum development
  • Collaborative Partnership Building
  • Process improvement
  • Regulatory compliance
  • Consulting
  • Business Planning

Work Experiences

  • Achieved a 82% decrease in onboarding time.
  • Collaborated with HR and leadership to develop a volunteer advocate program to encourage peer-to-peer learning, improving outcomes in volunteer satisfaction by 67% annually.
  • Achieved results over a one year period.
  • Consolidated volunteer management tools into a singular CRM system, increasing administrative efficiency by 15% each quarter.
  • Achieved a 85% rise in actionable feedback.
  • Was the company's top salesperson for two years in a row, increasing annual revenue by 7%.
  • Collaborated with marketing and volunteer recruitment teams.
  • By working together to develop integrated strategies, I was able to align organizational objectives with the company's mission, resulting in increased revenue, profit, and business growth.
  • Created metrics-based dashboards to monitor volunteer performance.
  • Contributed to a 4% increase in donor confidence.

Summaries

  • Accomplished philanthropic leader experienced in scaling volunteer teams to meet expanding service demand, bolstering operational capacity across Raleigh.
  • Strengths in project management and budget management backed up by Miscellaneous training.
  • 5 years of experience as a successful Executive Director of Volunteers as a versatile business leader.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Results-driven Miscellaneous executive with a proven track record of streamlining operations, increasing profits, and increasing market penetration.
  • Miscellaneous is a key area of expertise.
  • Accomplished philanthropic leader.
  • Dedicated to profit maximization through a variety of business approaches.
  • Accomplished nonprofit leader specializing in volunteer management, strategic planning, and grant acquisition to support mission-critical initiatives with measurable impact.
  • Accomplished in negotiation and stakeholder communication.

Accomplishments

  • Trained new volunteer managers on best practices for team leadership and conflict resolution, yielding a 71% improvement in team dynamics.
  • Managed a volunteer staff of 6, ensuring on-time delivery of services and improving overall program efficiency by 84%.
  • Documented and resolved process which led to framework.
  • Collaborated with team of 4 in the development of metric.
  • Formulated a community outreach initiative that generated 71% new volunteer registrations and improved community engagement efforts.
  • Created a detailed budget forecast for the volunteer program, reducing unexpected costs by 36% and streamlining future financial planning.
  • Led recruitment strategy that increased volunteer participation by 75% and expanded program reach into project management.
  • Assessed volunteer satisfaction through periodic surveys, using feedback to implement targeted process improvements that increased volunteer satisfaction by 50%.
  • Expanded volunteer roles by 5, diversifying skills in projects focused on program and boosting overall productivity by 43% in 2019.
  • Created data dashboards to track volunteer hours, reducing administrative overhead by 66% and improving reporting accuracy.

Affiliations

  • Freemason
  • National Conference on Volunteering and Service (Attendee, Speaker)
  • Association for Leaders in Volunteer Engagement (AL!VE)
  • Association for Volunteer Administration (AVA)
  • American Medical Informatics Association
  • Philanthropy Roundtable for Nonprofit Leaders
  • Society of Women Engineers
  • International Council of Nurses
  • Society of Human Resource Management
  • Jaycees

Certifications

  • Certified Fund Raising Executive (CFRE)
  • Certified in Volunteer Administration (CVA)
  • Digital Marketing for Nonprofits Certificate from Jira
  • Executive Certificate in Nonprofit Board Leadership from process
  • Certified Community Leadership Practitioner from Cedar Works
  • Volunteer Coordination & Leadership Certificate from method
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certificate in Corporate Social Responsibility (CSR) from metric
  • Nonprofit Leadership Alliance Certificate

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