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Skills

  • Process improvement
  • Attention to infection control procedures
  • Staff collaboration
  • Travel administration
  • Executive presentations
  • Interior decorating
  • Conflict resolution skills
  • Cognitive stimulation therapy
  • Organization
  • MS Office

Work Experiences

  • Assisted bedridden patients with position changes.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Assessed client health and happiness indicators during daily check-ins, actively relaying pertinent updates to healthcare providers.
  • Made sure that personal and professional documents were filed properly.
  • Assisted an average of 14 patients daily.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of process improvement and team leadership as well as client relations training.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Compassionate, with a strong focus on providing outstanding customer service.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Excellent interpersonal and communication skills.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Appointment, medication, and household management training.

Accomplishments

  • Participated in team-based care plans, ensuring individualized care interventions were carried out for 2 patients consistently and effectively.
  • Maintained strict adherence to HIPAA and framework practices, ensuring patient confidentiality with zero breaches reported in 2017.
  • Supported up to 16 patients daily, providing mobility assistance and promoting comfort while maintaining a high standard of care.
  • Collaborated with team of 9 in the development of standard.
  • Documented and resolved standard which led to framework.
  • Conducted cognitive and memory stimulation exercises for dementia patients, resulting in a process in mental engagement and mood enhancement.
  • Provided companionship alongside physical care, which contributed to patients experiencing elevated mood and reduced feelings of isolation.
  • Developed tailored meal plans for 2 individuals with dietary restrictions, ensuring nutritional wellness and adherence to prescribed health conditions.
  • Resolved product issue through consumer testing.
  • Developed strong, trusting relationships with clients that positively impacted their psychological health and well-being.

Affiliations

  • Community Health Worker and Personal Care Aide Association
  • Association for Career and Technical Education (ACTE) – Health Science Division
  • American Health Care Association (AHCA) – Certified Professional Caregiver Program
  • Project Management Institute
  • Society of Women Engineers
  • Caregiver Action Network (CAN)
  • Freemason
  • Healthcare Financial Management Association (HFMA) for Personal Care Billing
  • International Foundation for Integrated Care (IFIC)
  • Lions Club

Certifications

  • Salesforce
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • Personal Care Attendant (PCA) Certification 2015
  • Assistive Devices Operation Certification Lakeside Partners 2022
  • First Aid, CPR, and AED Certification metric 2022
  • Traumatic Brain Injury (TBI) Care Certification Brightline 2017
  • Advanced Nutrition Care Certification Beacon Labs 2024
  • Palliative Care Training Certificate Harbor & Co. 2018
  • Certified Public Accountant

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