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Skills

  • Process improvement
  • Event planning and coordination
  • Customer satisfaction tracking
  • Complaint resolution and tracking
  • Operational management
  • AMSI
  • Budgeting and forecasting
  • Team management
  • Automated reordering implementation
  • Building operations

Work Experiences

  • Assessed properties, gathered information, and wrote reports about my findings for submission to Assistant House Manager every 18 months.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 17% or higher.
  • Collaborated with the marketing team to design attractive resident welcome packages, improving first impressions and retention by 42% points.
  • Adopted across 10 properties.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.

Summaries

  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Assistant House Manager is a hardworking Assistant House Manager with a track record of running cost-effective, financially sound property operations.
  • Anticipated resident needs efficiently.
  • Offering 4 years of Healthcare experience, as well as a goal-oriented, results-oriented approach.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved cost reductions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Trained and supervised 12 new staff members in the property management department, ensuring compliance with company policies and procedures.
  • Developed employee risk management training programs, reducing workplace incidents by 83% while ensuring OSHA compliance.
  • Led a team in adopting a new property management software, reducing administrative workloads by 31% and improving overall efficiency.
  • Managed the implementation of a tenant feedback system, leading to a 83% improvement in service efficiencies identified through resident input.
  • Ensured full compliance with local housing, health, and safety regulations by conducting quarterly audits, resulting in zero compliance violations.
  • Orchestrated furniture and equipment procurement for new facilities managing a budget of $17 while securing top-rated, cost-effective options.
  • Re-negotiated long-term vendor contracts, securing favorable terms that reduced overall supply costs by 15%.
  • Identified and addressed potential legal exposure, contributing to a 54% reduction in operational risks in 2020.
  • Developed a streamlined onboarding process for new staff, reducing training time by 47% and improving team retention by 49%.
  • Drafted a comprehensive safety and security plan for properties, reducing incidents by 85% and ensuring resident confidence.

Affiliations

  • National Multifamily Housing Council (NMHC)
  • Society of Women Engineers
  • International Hotel & Restaurant Association (IHRA)
  • Toastmasters
  • National Housekeeping Managers Association (NHMA)
  • American Marketing Association
  • Certified Property Manager (CPM) – Institute of Real Estate Management
  • Certified Guest Services Professional (CGSP) – AHLEI
  • Association of Hospitality Professionals (AHP)
  • Association for Supply Chain Management (APICS)

Certifications

  • Negotiate with Vendors and Contractors Certification - system (2021)
  • CompTIA Security+
  • LEED Green Associate - US Green Building Council (2021)
  • ServSafe
  • Facilities Management Professional (FMP) - standard (2018)
  • Apple Certified Associate (ACA)
  • Certificate in Building Management - method (2022)
  • Fire Safety Director’s Certificate - system (2023)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect

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