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Skills

  • Electronic care plan management system implementation
  • Training and development
  • Compliance with HIPAA and privacy regulations
  • Budget administration for patient care interventions
  • Accreditation coordination
  • Data-driven decision making
  • Occupancy strategies
  • Operational efficiency improvement
  • Stakeholder relationship management
  • Medication dispensing

Work Experiences

  • Conducted ongoing professional development workshops.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 69% reduction in crisis interventions.
  • Achieved a 51% reduction in time spent generating care summaries.
  • Achieved results within the first several months.
  • Achieved results within several months.
  • Designed training modules for new staff, resulting in a 76% improvement in care plan documentation accuracy.
  • Decreased patient complaints by 44%.

Summaries

  • Accomplished Care Plan Manager.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 65% improvement in operational efficiencies.
  • Accomplished Care Plan Manager with extensive experience streamlining insurance pre-authorizations, speeding the process by 11% and ensuring timely patient care.
  • Within Miscellaneous, senior Care Plan Manager and outstanding performer in vendor management and strategic planning.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Accomplished Care Plan Manager with a proven record of implementing electronic care management systems, achieving a 54% improvement in operational efficiencies across various healthcare units.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 24% improvement in care plan documentation accuracy.
  • A visionary in care team leadership, mentoring a team of 6 case managers and driving a 20% improvement in patient care plan outcomes.

Accomplishments

  • Managed an average caseload of 12 patients, with a focus on long-term care planning and resource allocation, reducing duplication of services by 59%.
  • Optimized a scheduling system that reduced patient wait times for assessments by an average of 7 days.
  • Presented care outcomes to senior leadership, influencing policy changes that resulted in 59% better resource allocation for patient care.
  • Collaborated with interdisciplinary teams, including physicians, nurses, and family caregivers, to create care plans, improving patient outcomes by 84%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of standard.
  • Facilitated care plan review sessions biweekly, driving continuous program improvements and elevating patient satisfaction metrics by 35% points.
  • Led initiatives to reduce hospital readmission rates by 56% through effective discharge planning and follow-up interventions.
  • Filed and maintained patient records using Salesforce, ensuring 4% compliance with federal health administration standards.

Affiliations

  • Case Management Society of America (CMSA)
  • National Association of Social Workers
  • Care Management Alliance of North America (CMANA)
  • International Council of Nurses (ICN)
  • Rotary International
  • Global Alliance for Patient Access (GAfPA)
  • American Nurses Association (ANA)
  • Association for Practitioners in Infection Control and Epidemiology (APIC)
  • National Association of Healthcare Access Management (NAHAM)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Senior Care Manager Certification (SCMC)
  • Certified in Care Coordination and Transitions Management (CCCTM)
  • Certified Health Coach (CHC)
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Managed Care Nurse (CMCN)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Home and Community-Based Services (HCBS)
  • Certified Public Accountant
  • Certified Telehealth Coordinator (CTC)

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