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Skills

  • Pharmacy operations management
  • Medication dispensing
  • Training and development
  • Drug inventory management
  • Patient education and counseling
  • Patient care advocacy
  • Project oversight
  • Healthcare outcome measurement
  • Drug utilization review
  • End-of-life care planning

Work Experiences

  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $16 operating budget.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Administered interventions for patient care.
  • Customized reporting functions.
  • Conducted regular patient follow-ups.
  • Achieved a 51% reduction in time spent generating care summaries.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Designed training modules for new staff.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Achieved results within the first several months.

Summaries

  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved a 73% increase in precision among care staff.
  • Achieved 24% improvement in patient care satisfaction.
  • Hope to help Meridian achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Coordinate patient admission and discharge.
  • Within Miscellaneous, senior Care Plan Manager and outstanding performer in vendor management and strategic planning.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Adept in process innovations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Staff development that results in high-performing teams has been recognized.

Accomplishments

  • Implemented case management strategies for 13 high-risk patients, resulting in a 48% decrease in hospital readmissions within one year.
  • Achieved a 67% reduction in unnecessary emergency visits through proactive care coordination and risk assessment.
  • Created and executed personalized care plans for a caseload of 11 clients per month, achieving 58% positive feedback on post-care surveys.
  • Facilitated care plan review sessions biweekly, driving continuous program improvements and elevating patient satisfaction metrics by 35% points.
  • Designed and implemented care coordination programs, reducing inpatient admissions by 37% over 18 months.
  • Resolved product issue through consumer testing.
  • Led initiatives to reduce hospital readmission rates by 56% through effective discharge planning and follow-up interventions.
  • Reduced administrative time for case consolidation by 12% through the implementation of customized workflow in SAP.
  • Coordinated resources for end-of-life care plans, ensuring patient and family comfort, and achieving 74% satisfaction rates in hospice care.
  • Led bi-monthly meetings to assess care management strategies, implementing changes that improved care delivery efficiency by 75%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • The Patient Safety Movement Foundation
  • National Association of Healthcare Access Management (NAHAM)
  • Patient-Centered Outcomes Research Institute (PCORI)
  • Rotary International
  • American Marketing Association
  • Family Caregiver Alliance (FCA)
  • National Health Care for the Homeless Council (NHCHC)
  • American Geriatrics Society (AGS)
  • Freemason

Certifications

  • Lean Healthcare Certification (LHC)
  • Senior Care Manager Certification (SCMC)
  • Certified Geriatric Care Manager (GCM)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Health Care Risk Management Professional (CPHRM)
  • Project Management Professional (PMP)
  • Certified Specialist in Managed Care (CSMC)
  • Certified in Chronic Care Professional (CCP)
  • Licensed Clinical Social Worker (LCSW)

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