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Skills

  • Children's ministry
  • Risk management processes and analysis
  • Organization
  • Operational improvement
  • Data-driven decision making
  • Communications
  • Interpersonal and written communication
  • Food preparation
  • Pricing tool development
  • Congregational care

Work Experiences

  • Achieved a 19% improvement in parent satisfaction.
  • Collaborated with external vendors.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted in organizing and promoting mission trips, contributing to a 21% increase in mission scholarships awarded by the congregation.
  • Collaborated with various departments.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Collaborated with various departments to implement a safety protocol for children’s ministry, reducing reported incidents by 70%.
  • Transported ServiceNow to several months customer locations.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to spiritual formation and disciple-making efforts with success.
  • Ministry Assistant expert with over 11 years of experience cultivating and shepherding communities.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 27% increase in productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Among his accomplishments is the creation of a framework app for use in the metric industry.
  • Adept at financial management and reporting.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved a 61% reduction in document retrieval time.

Accomplishments

  • Provided comprehensive support to church leadership, including calendar management, communication, and project tracking, ensuring 31% timely execution of ministry goals.
  • Led the creation of policy and training manuals for new ministry initiatives, ensuring legal compliance and clarity in 2015.
  • Handled crisis management by coordinating ministry response plans, leading to 49% faster resolution of critical member issues.
  • Oversaw logistics and administrative details for off-site worship services, resulting in zero scheduling issues and 34% on-time start for events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated large-scale events, including ministries and fundraisers, enhancing attendance rates by 83% and community involvement.
  • Processed donation records and generated accurate financial reports, ensuring transparency and compliance with internal auditing standards.
  • Supported pastoral care efforts through coordination of visit schedules, improving member satisfaction with pastoral services by 64%.
  • Collaborated with pastoral staff to create new member orientation resources, leading to an 74% increase in first-year member retention.
  • Drafted monthly newsletters and emails to the congregation, maintaining consistent communication and increasing open rates by 84%.

Affiliations

  • Charitable Giving Council for Faith-Based Organizations
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Fundraising Advancement Council - Church & Religious Group Division
  • Women in Ministry Leadership Fellowship
  • Board Member, Outreach Ministry Fundraising Committee
  • Toastmasters
  • Certified Grant Writers’ Association
  • Rotary International
  • Local Ministry Leadership Academy Graduate 2018

Certifications

  • Certified Spiritual Director by Brightline
  • Church Budgeting and Finance Certificate by category
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Marketing Certificate by system
  • Certificate in Pastoral Ministry by category
  • Certified in Leadership in Ministry by Northwind
  • Church Communications Certification by initiative
  • Project Management Professional (PMP)

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