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Skills

  • System equipment
  • Change Management
  • License management and cost reduction
  • Budget management during software migrations
  • Process automation implementation
  • Effective training methodologies
  • Post-launch performance analysis
  • Regulatory compliance
  • Operational improvement
  • MS Office

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted QA testing for new application features.
  • Authored standard operating procedures for application performance monitoring.
  • Authored standard operating procedures related to application performance monitoring, reducing errors by 35%.
  • Achieved certification compliance ahead of schedule.
  • Achieved reduction over the first several months.
  • Collaborated with external vendors.
  • Collaborated with the development team.
  • Collaborated with the HR department.
  • Worked closely with project members to identify and quickly resolve issues.

Summaries

  • Achieved zero downtime during migrations.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.
  • Application Coordinator with 8 years of experience and top-notch abilities in workflow organization, complex problem solving, and accurate decision-making based on sound judgment and analytical abilities.
  • Application Coordinator with 6 years of experience achieving ambitious goals in a difficult IT environment.
  • Application Coordinator is a multi-talented Application Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved seamless software integrations.
  • Accomplished in writing and maintaining user-focused application documentation that empowers end-users and reduces support needs by 10 tickets.
  • Leading teams on program, category, and process projects is something I've done before.
  • Conducted keen analysis.
  • Application Coordinator with 18 years of successful process improvement and team leadership experience.

Accomplishments

  • Coordinated with external software vendors to integrate Microsoft Excel into a multi-department platform benefiting 2 teams.
  • Utilized feedback from 8 end-users to enhance the application interface, increasing overall user satisfaction by 84%.
  • Overhauled the incident management process, reducing time to resolution on high-priority issues by 18 months hours.
  • Created a knowledge base that helped reduce repetitive support tickets by 20% and increased first-call resolution rate.
  • Collaborated with IT security teams to fortify application security, achieving a 74% reduction in vulnerability reports.
  • Provided executive-level updates on system performance through optimized reporting channels, contributing to strategic decisions that improved business operations by 79%.
  • Developed comprehensive training programs for 9 department leads to ensure seamless adoption of new software tools.
  • Led troubleshooting and issue triaging efforts, which reduced critical incident resolution times from 5 hours to 6 hours.
  • Reduced error occurrences during application updates by developing and implementing a step-by-step validation process.
  • Redesigned UI components based on user analytics, improving user engagement by 78%.

Affiliations

  • Jaycees
  • Cisco Networking Academy – OSHA Preparation
  • International Organization for Standardization (ISO) working groups
  • Certified Application Specialist Network (CASN)
  • National Institute of Standards and Technology (NIST) Cybersecurity Working Groups
  • Health Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • International Institute of Business Analysis (IIBA)
  • Application Developers Alliance

Certifications

  • EpicCare Ambulatory Certification
  • Certified Public Accountant
  • Certified Agile Leadership (CAL)
  • Cisco Certified Internetwork Expert (CCIE)
  • Oracle Cloud Application Foundation Certified Implementation Specialist
  • Certified Information Systems Auditor (CISA)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)

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