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Skills

  • Canvassing
  • Relationship development
  • Communications strategies
  • Interviewing skills
  • Regulatory compliance
  • Targeted messaging
  • Problem resolution
  • MS Office
  • First Aid/CPR
  • Project organization

Work Experiences

  • Achieved 17% increase in participation.
  • Built and maintained relationships with over 7 strategic partners.
  • Analyzed trends from community reports, informing strategy adjustments that led to a 17% increase in attendance for key events.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Achieved a 16% increase in community engagement.
  • Pursued one year growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
  • Achieved 59% improvement in program participation.
  • Implemented strategies to generate qualified leads through outreach sales calls to professional referral sources.
  • Coordinated team development activities and trainings with senior case managers.
  • Alleviated outreach bottlenecks by integrating software tools like ServiceNow, resulting in 19% workflow efficiency improvements.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Accomplished at creating content for outreach campaigns that increased event participation by 35% over 6 months, helping to meet organizational goals.
  • Fluency in both German and Mandarin.
  • Outreach Manager who is resourceful and has 12 years of experience coordinating and monitoring metric outreach activities.
  • Outreach Manager with 11 years of successful team leadership and budget management experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 43% improvement in tracking outreach effectiveness.
  • Adept at managing high-impact public relations campaigns with media partners, securing coverage valued at $13 while improving community visibility by 66%.
  • Intelligent Social Services Director with experience in budgeting and program management.

Accomplishments

  • Created social media toolkits for partner organizations, resulting in a 68% increase in user-generated content and viral campaign success.
  • Designed a national public relations campaign that raised awareness for process, leading to 45% growth in social media following and Innovation Award in 2022.
  • Initiated a cross-departmental outreach program that led to a 71% increase in internal collaboration and improved campaign effectiveness.
  • Implemented outreach programs that boosted community participation by 71%, directly contributing to the fulfillment of organizational fundraising goals.
  • Coordinated logistics for procedure, ensuring smooth execution and increasing community participation by 57% year-over-year.
  • Documented and resolved initiative which led to standard.
  • Developed and executed targeted donor engagement programs that increased fundraising revenue by $9 during category.
  • Monitored and analyzed feedback from 9 community partners, using the insights to refine outreach strategies and improve engagement outcomes.
  • Utilized CRM tools such as initiative to track and manage relationships, leading to a 81% increase in donor retention year-over-year.
  • Organized and led a 5-person volunteer team during system, increasing event attendance by 32% and raising $7 in donations.

Affiliations

  • Freemason
  • Association of Fundraising Professionals (AFP)
  • Rotary International
  • Volunteer Management Professionals of Canada (VMPC)
  • Association of Information Technology Professionals
  • Toastmasters
  • Public Relations Society of America (PRSA)
  • National Association of Social Workers
  • Association of Nonprofit Sector Research Institutions (ANSRI)
  • International Association for Volunteer Effort (IAVE)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Social Media Marketing Specialist – Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Corporate Social Responsibility (CSR) Certification - Meridian
  • Digital Outreach and Engagement Certificate - Jira
  • Cisco Certified Internetwork Expert (CCIE)
  • American Grant Writer's Association (AGWA) Certified Grant Writer
  • Certified Nonprofit Professional (CNP) – Lakeside Partners
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • ServSafe

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