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Skills

  • Maintaining store cleanliness and organization
  • Monitoring and analyzing customer feedback
  • Promotional strategy development for seasonal sales
  • Loss prevention techniques
  • Customer service
  • Business operations
  • Product restocking and inventory rotation
  • Microsoft applications proficiency
  • Budgets
  • Project organization

Work Experiences

  • Achieved 14% higher conversions in kid’s clothing section.
  • Achieved 'Top Sales Associate' award in 2018.
  • Boosted men's and kid's department sales by 84%.
  • Talked to customers about Jira, outlined restrictions, and educated them on policies.
  • Attended quarterly sales meetings.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved a 28% decrease in customer complaints.
  • Achieved smooth operations during holiday rush periods.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Boosted children's wear department revenue by $5.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Consistently exceed service goals.
  • Consistently improved customer satisfaction.
  • Consistently met and exceeded quarterly targets.
  • Boosted team productivity by 29%.
  • Extensive inventory management and shipment processing experience.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Achieved notable productivity gains.
  • Professional in retail sales with experience in product placement and merchandising.
  • Conducted bi-weekly inventory audits.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated and led styling workshops focused on men’s fashion, increasing related item sales by 51%.
  • Developed a seasonal theme display for kids' apparel which contributed to an 7 revenue increase over the promotion period.
  • Refined merchandising strategies for seasonal promotions in men's and kids' apparel, driving a 63% increase in average purchase value.
  • Collaborated with team of 4 in the development of standard.
  • Assisted in planning and executing store-wide clearance events, contributing to 2% faster inventory turn compared to previous events.
  • Collaborated in marketing meetings to establish personalized, targeted promotions for returning VIP customer segments, growing sales by 13.
  • Designed impactful visual set-ups for new inventory, achieving a 56% sell-through rate in the first week.
  • Coordinated with men's department staff to optimize product placement strategies, leading to a 49% increase in foot traffic.
  • Provided style consultations to male customers, leading to a 79% increase in fitting room conversions.

Affiliations

  • Top Customer Service Performer Recognition, system, 2015
  • Jaycees
  • Certified Upselling and Cross-Selling Techniques, Harbor & Co. – 2024
  • Association for Supply Chain Management (APICS)
  • Retail Industry Leaders Association (RILA)
  • Affiliated with the National Association for Visual Merchandising (NAVM)
  • Cross-Selling Techniques Workshop Certification - 2023 by Cedar Works
  • Society of Women Engineers
  • Sales Management and Leadership Society (SMLS) - Active Member
  • Fashion Retail Academy Certification in Retail Management, 2018

Certifications

  • Certified Customer Service Professional (CCSP)
  • E-commerce and Digital Sales Certification – Ironclad Systems
  • Visual Merchandising Certificate – Beacon Labs
  • Certified Merchandising Associate – Meridian, 2015
  • CompTIA A+ Technician
  • Certified Apparel Product Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Retail Sales Associate (CRSA)
  • Certified Apparel Fitting Specialist – Men's & Children's Wear

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