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Skills

  • Project management
  • Data Management
  • Writing reports
  • Hardware evaluation
  • Pricing tool development
  • Credit and collections
  • Team Leadership
  • Database administration
  • Staff development
  • Employee timesheet processing

Work Experiences

  • Solved
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Routed incoming calls and faxes and wrote detailed messages to speed up response.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Kept track of Secretarial Assistant's work schedule, including appointments, meetings, and travel.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Secretarial Assistants and clients.
  • Raised the stakes.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 7 ring.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • Offering 11 years of experience in customer relations management.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Innovative
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Precise and well-organized, with a thorough understanding of standard offices and SAP applications.
  • Deadline-driven
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Helped prepare the company's annual financial performance review, double-checking entries to ensure 47% accuracy and compliance with regulatory standards.
  • Increased sales 17% over two years.
  • Initiated a transition to a paperless office, reducing paper consumption by 59% by safely migrating 17% of communications to digital channels.
  • Organized and facilitated internal and external meetings for executives, coordinating logistics for over 16 high-priority events per month.
  • Resolved product issue through consumer testing.
  • Enhanced departmental organization by creating digital tracking systems for office supply inventories, reducing overstock by 25%.
  • Designed a report generation system for tracking project progress, reducing report preparation time by 23%.
  • Documented and resolved system which led to process.
  • Created templates for recurring reports, standardizing 18% of administrative communications for consistency and increased efficiency.
  • Implemented a streamlined electronic archiving system that reduced paper usage by 15% and aligned with the company's green initiatives.

Affiliations

  • Member of the Local Chamber of Commerce
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Member of Business Networking International (BNI)
  • Association of Executive and Administrative Professionals (AEAP)
  • Association for Talent Development (ATD)
  • Member of the International Virtual Assistants Association (IVAA)
  • Office Professionals of America (OPA)
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Certified Salesforce Administrator
  • Conflict Resolution and Communication Certification
  • Typing Speed Certification – process words per minute
  • CompTIA A+ Technician
  • Certified Virtual Assistant (CVA)
  • Notary Public Certification – Massachusetts
  • Human Resources (HR) Assistant Certificate - Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Workspace Certified Professional

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