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Skills

  • Data-driven decision making
  • Communications
  • Cross-functional team leadership
  • Team management
  • Business Administration
  • Supervision
  • Financial Management
  • Budgeting
  • First Aid/CPR
  • Agile project management

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved a 82% reduction in turnaround time for client-related tasks.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved a 37% recovery in partnership status.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved growth by 2021.
  • Achieved a 67% boost in partner acquisition.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Dedicated to providing high-quality services and products.
  • Professional with over 4 years of experience as a manager for a $18 the past year revenue-generating company.
  • Proactive Business Relations Manager uses determination and attention to detail to produce high-quality budget management work.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Business Relations Manager with 13 years of successful team leadership and stakeholder engagement experience.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Initiated a quarterly business review process that improved communication and alignment with key customers, increasing upselling opportunities by 14.
  • Documented and resolved framework which led to process.
  • Streamlined operational costs by negotiating supplier agreements, saving the company 81% annually while improving service delivery.
  • Restructured partnership agreements in Boston, expanding geographic market reach and improving year-over-year contract sales by 78%.
  • Negotiated multi-service contracts with Miscellaneous clients, creating recurring revenue streams and contributing to a 43% increase in annual contract value.
  • Collaborated with team of 13 in the development of category.
  • Led the negotiation of a $11 multi-year service agreement, securing savings of 70% in operational costs without sacrificing quality.
  • Partnered with the product development team to align services with market needs, successfully decreasing churn rate by 15% over 7 months.
  • Resolved an escalated client dispute in under 15 hours by leveraging key communication and negotiation techniques, sustaining a dispute resolution success rate of 64%.
  • Developed and maintained key account relationships, driving 29% growth among top-tier clients over 6 months.

Affiliations

  • Society of Human Resource Management
  • American Management Association (AMA)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • American Society for Quality (ASQ)
  • International Council of Nurses
  • Strategic Account Management Association (SAMA)
  • Association for Computing Machinery
  • International Chamber of Commerce (ICC)
  • Rotary International

Certifications

  • Certified Professional in Business Continuity (CPBC)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Management Professional (CDMP)
  • CompTIA Security+
  • Google Professional Workspace Administrator Certification
  • Certified Supply Chain Professional (CSCP)
  • Global Negotiator Certification by Brightline
  • Business Relationship Management Professional (BRMP)
  • Certified Corporate Financial Planning & Analysis Professional (FP&A) by Brightline

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