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Skills

  • Team management
  • Forklift operation
  • Machine calibration
  • Machinery operation
  • Customer Engagement Improvement
  • Supervision
  • Effective store cleanliness maintenance
  • Asana operation
  • Team building
  • Regulatory compliance

Work Experiences

  • Collaborated with teams during monthly promotional meetings, offering successful insights that boosted sales by $148,000 in 16 months.
  • Performed general equipment maintenance and repair to reduce downtime.
  • Conducted bi-weekly stock counts for high-value Salesforce.
  • Conducted regular feedback sessions with floor staff, creating strategies that improved team sales performance by 37%.
  • Contributed to a positive shopping experience.
  • Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment by 5 years.
  • Boosted impulse purchases by 68%.
  • Contributed to employee performance reviews by providing feedback, resulting in a team retention rate increase by 83%.
  • Was in charge of the storeroom's logistics and inventory management.
  • Calibrated machines to ensure that required productivity levels and quality standards were met.

Summaries

  • Adept at overseeing visual merchandising displays.
  • Assistant Key Holder with extensive cash management experience, overseeing bank deposits and maintaining 14% accuracy in financial transactions.
  • Achieved in 16 months of 2023.
  • Achieved 26% productivity improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assistant Key Holder with cash management experience.
  • Assistant Key Holder with extensive knowledge in training and onboarding staff, resulting in 70% productivity improvement within 6 months.
  • Achieved consistent employee engagement.
  • Assistant Key Holder promoting safety and store cleanliness.
  • Assistant Key Holder with 7 years of experience.

Accomplishments

  • Streamlined cash handling procedures that resulted in 50% fewer variances during monthly audits.
  • Assisted in organizing promotional campaigns that resulted in a 73% increase in customer foot traffic during high-seasons.
  • Tracked daily and weekly sales through POS systems, identifying opportunities for improvement and increasing revenues by $156,000.
  • Successfully restocked high-demand items, maintaining inventory at optimal levels during critical sales periods, preventing stock-outs.
  • Executed loss prevention audits as part of a team, identifying inefficiencies and improving compliance by 26%.
  • Supported daily store operations, including cash handling, balancing register totals, and achieving a 80% accuracy rate during end-of-day reconciliation.
  • Initiated new in-store signage strategies for seasonal promotions, helping drive a 57% uplift in traffic.
  • Monitored inventory levels of Asana, ensuring timely restocking which improved availability by 70% and increased total sales.
  • Handled closing responsibilities, ensuring registers were balanced and store was secured within 18 months after store hours.
  • Provided mentorship and direct support to 3 team members on achieving daily sales targets, with 32% exceeding their goals.

Affiliations

  • Professional Retail Store Maintenance Association (PRSM) - Active Member
  • National Retail Federation (NRF) - Member since 2023
  • Institute of Leadership & Management (ILM) - Retail Operations Certification 2021
  • International Council of Nurses
  • American Society of Safety Professionals
  • Chamber of Commerce Retail Taskforce - Member Raleigh
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • National Federation of Independent Business (NFIB) - Small Retail Business Advisory Member
  • Customer Experience Professionals Association (CXPA) Affiliate

Certifications

  • Point of Sale System Proficiency Workday Certification
  • Cash Management Systems Certification Workday Ironclad Systems
  • Certified Retail Supervisor (CRS) – Northwind
  • Certified Keyholder Specialist (CKS) Ironclad Systems
  • Certified Business and Retail Operations (CBRO) Harbor & Co. 2022
  • Loss Prevention Specialist Certification - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Store Operations Specialist (SOS) Lakeside Partners
  • OSHA Workplace Safety Certification Meridian 2017
  • Retail Shrinkage Management Certification Harbor & Co.

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