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Skills

  • Asana expert
  • Safety standards and protocols
  • Photogravure printers
  • Process improvement
  • Conflict resolution
  • Regulatory compliance
  • Team management
  • Quoting
  • Print service job delivery
  • Process equipment

Work Experiences

  • Attended industry trade shows and conferences.
  • Actively communicated with clients via phone and email, ensuring customer satisfaction scores consistently over 13 out of 10.
  • Answered 7 calls per three years to help customers with their questions and concerns.
  • Multi-tasked to ensure that all assigned projects ran smoothly and effectively.
  • Assisted with framework.
  • Automated repetitive tasks.
  • Awarded Outstanding Service Award for excellent performance in assisting with program that exceeded goals by 78%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in social media management, increasing engagement by 24% through strategic content scheduling.
  • Used security straps, covers, and seals to properly secure loads.

Summaries

  • Dedicated Printing Press Operator with 11 years of framework maintenance experience.
  • Automated daily tasks, saving the team 5 hours per week.
  • Contributed to 58% increase in project accuracy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted in team workflow efficiency improvements.
  • Contributed to a 61% increase in client satisfaction.
  • Analyzed trends and provided actionable feedback.
  • Boosted satisfaction scores.
  • Accelerated project timelines by 53%.
  • Consistently maintains high standards.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated routine customer follow-ups using method, resulting in a 43% improvement in retention rates.
  • Assisted senior team members with metric, improving project completion speed by 50% over a three years period.
  • Optimized manual filing and retrieval systems, leading to a 73% reduction in information handling time.
  • Implemented a filing system optimization process that improved document retrieval speed by 45%.
  • Contributed to the successful completion of the process, improving overall team efficiency by 67% over 6 months.
  • Contributed to the resolution of 3 technical issues in sales, ensuring smooth daily operations.
  • Drafted and standardized technical documentation, reducing new hire onboarding time by 66%, enhancing team productivity.
  • Engaged with customers at framework, achieving a 61% positive feedback score.
  • Developed comprehensive reports from raw data, contributing to faster decision-making processes by 18%.

Affiliations

  • National Inventory Control Analysts Association (NICAA)
  • American Society of Safety Professionals
  • Future Business Leaders of America (FBLA)
  • Society of Human Resource Management
  • Young Professionals for Conflict Resolution
  • Administrative Excellence Forum (AEF)
  • International Customer Management Institute (ICMI) Membership
  • Emerging Leaders in Technology and Innovation Association
  • Lions Club
  • Tech Apprenticeships of America Membership

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Sales Apprentice by Harbor & Co.
  • CompTIA IT Fundamentals+ (CompTIA ITF+)
  • CompTIA Network+
  • Project Management Essentials Certified by Northwind (PME)
  • Certified Marketing Apprentice Professional (CMAP)
  • Customer Relationship Management (CRM) Software Certified Specialist
  • Certified Public Accountant (CPA)
  • Fundamentals of Digital Marketing Certificate by Google
  • Certified Customer Service Apprentice (CCSA)

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