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Skills

  • Problem resolution
  • Process improvement
  • Conflict resolution
  • Operational improvement
  • Credit Score Interpretation
  • Interest Rate Negotiations
  • Collateral Valuation
  • Task prioritization
  • Business operations
  • Effective Communication with Borrowers

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Avoided high-risk loan profiles during economic downturns.
  • Advised clients on refinancing opportunities.
  • Assessed an average of 5 mortgage applications daily.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Developed new loan prospects by making weekly cold calls to 17 people.
  • Assisted clients in consolidating debt.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved Employee of the Year for loan origination.
  • Transported Tableau to 6 months customer locations.

Summaries

  • Achieved a reduction of 52%.
  • Client-focused Mortgage Lender with experience assisting with down payment programs and securing over $ 17 for first-time homebuyer support annually.
  • Analyzed debt-to-income ratios.
  • Costs were consistently reduced while profits were increased.
  • Excellent communication and analytical skills.
  • Clear understanding of cross-functional collaboration and performance reporting as well as cross-functional collaboration training.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Business savvy Mortgage Lender.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Assisted clients in refinancing.

Accomplishments

  • Leveraged local market knowledge to provide clients with custom mortgage advice, increasing loan application submissions by 73%.
  • Generated over $17 in loan volume within 9 months by fostering relationships with key community stakeholders and real estate professionals.
  • Guided clients through end-to-end mortgage processes, resulting in 33% fewer closing disruptions compared to previous years.
  • Generated 31% higher loan origination fees by cross-selling additional financial products like HELOCs and refinancing options.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased average loan processing time by 14 days by implementing a more streamlined credit verification process.
  • Pre-qualified clients with a 38% efficacy rate by conducting comprehensive credit and affordability analysis, increasing loan approval rates.
  • Boosted lender approval rates to 73% by implementing more detailed financial analysis during pre-qualification screenings.
  • Enhanced partnership with title companies and realtors, reducing closing timelines by 12% and increasing borrower satisfaction.
  • Reduced borrower complaints by 19% over 2021 by prioritizing transparent communication and offering personalized loan guidance.

Affiliations

  • University Alumni Association - Economics or Finance Department
  • Commercial Real Estate Women (CREW) Network
  • National Association of Mortgage Brokers (NAMB)
  • National Association of Realtors (NAR)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Jaycees
  • National Association of Social Workers
  • American Marketing Association

Certifications

  • Certified in Loan Recourse Strategies - 2018 - American Bank Training Institute
  • Data Privacy and Security Compliance Certification - 2019 - International Association of Privacy Professionals (IAPP)
  • Google Certified Professional Cloud Architect
  • Certified VA Loan Specialist - 2024 - National Association of Mortgage Brokers (NAMB)
  • Certified Reverse Mortgage Specialist (CRMS) - 2017 - National Reverse Mortgage Lenders Association (NRMLA)
  • Salesforce
  • Financial Modeling & Valuation Analyst (FMVA) – Corporate Finance Institute (CFI), 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Construction Loan Specialist - 2018 - American Bankers Association
  • Microsoft Certified Systems Engineer (MCSE)

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