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Communicated key performance indicators to department heads in order to help them manage positive cash flow and adjust credit risk policies and procedures.
Analyzed overpayments and identified root causes, leading to a 36% reduction in recurring issues.
Achieved less than 46% error rate.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Achieved reduction over one year.
Solved method issues, improved operations, and provided excellent customer service.
Collaborated with external auditors.
Addressed aged items.
Collaborated with the billing team to resolve credit discrepancies, cutting down processing time by 52%.
Oversaw the delivery of standard project by procedure team, which resulted in metric.

Adept at performing account reviews.
Adept at spearheading credit balance recovery efforts, successfully retrieving $17 in mistakenly applied payments in one year, improving the bottom line, and reinforcing financial discipline.
Costs were consistently reduced while profits were increased.
Credit Manager with extensive experience in creditworthiness and document review.
Collaborative and detail-driven professional adept in managing relationships with Columbus vendors, processing high-volume credit balance refunds, and cutting processing times by 76%.
Advanced proficiency in system and Excel.
Advanced Excel skills and a strong command of system helped streamline credit processing flows, including solving discrepancies and managing monthly refunds exceeding $14.
Strengths in team leadership and data analysis backed up by Accounting and Finance training.
Bringing 18 years of expertise in credit balance reconciliation.
Within Accounting and Finance, senior Credit Balance Specialist and outstanding performer in client relations and strategic planning.

Led collections efforts on delinquent accounts, contributing to a 31% reduction in outstanding balances.
Managed the adjustment of complex accounts while ensuring full compliance with procedure requirements.
Reviewed and mitigated potential exposure on credit memo requests for Jira, decreasing risk by $13.
Actively represented the department in 16 cross-functional meetings to streamline and enhance billing processes.
Generated and presented detailed reports on credit balances, reducing discrepancies by 23%.
Led cross-departmental team to redesign credit memo approval workflow resulting in improved compliance and $15 savings annually.
Facilitated the review of SAP accounts, resulting in a 18% improvement in credit processing efficiency.
Optimized cash application processes, reducing unapplied payment volume by 36% over the course of 6 months.
Streamlined invoicing workflows, which led to a 15% reduction in invoice discrepancies and credit memo requests.
Resolved product issue through consumer testing.