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Reviewed and edited loan agreements to improve efficiency and accuracy.
Improved customer retention by 4% by resolving escalated customer issues.
Conducted branch-specific loan portfolio stress tests to measure resilience under adverse conditions and adjust risk mitigation strategies.
Analyzed branch credit score distributions to detect early-warning signs of credit delinquency, bringing overdue accounts down by 31%.
Conducted thorough creditworthiness assessments.
Hired, trained, and mentored 11 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
Cut recovery time by 55% months.
Collaborated with legal teams to expedite foreclosure and recovery processes, cutting recovery time by 42% months.
Achieved zero errors during regulatory audits in 2015.
Achieved results over two years.

Achieved the lowest non-performing asset ratio in Chicago.
With over 4 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
Achieved 40% reduction in delinquency rates.
Senior Branch Manager with 12 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
Branch Credit Manager who has managed multimillion-dollar business operations for 18 years.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
Boosted loan referrals by 54%.
Applied trend analysis to informed credit decision-making.
Financial administration, team leadership, and stakeholder engagement are all strengths.

Resolved product issue through consumer testing.
Created training modules for loan officers, improving overall team accuracy and increasing credit evaluation efficiency by 78% credits per quarter.
Collaborated with compliance departments to ensure adherence to regulatory requirements, resulting in 6 consecutive years of zero compliance breaches.
Successfully managed the branch’s risk exposure by continuously adjusting credit review criteria, reducing loan default rate by 31%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Optimized the loan approval funnel, reducing loan rework by 16% and improving customer turnaround times.
Documented and resolved system which led to process.
Implemented risk-adjusted capital allocation strategies, leading to a more robust loan portfolio valued at $15.
Initiated a credit limit review program, realigning customer credit limits and increasing the branch's lending capacity by $9.
Performed thorough credit audits, leading to a 26% increase in quality control and adherence to regulatory requirements.

Strategic and Competitive Intelligence Professionals (SCIP) for business development via market insights
International Association of Financial Engineers (IAFE) for adopting credit risk technology in processes
Association of Certified Fraud Examiners (ACFE) for fraud prevention in credit processes
Society for Human Resource Management (SHRM) for conflict resolution and borrower relationship skills
National Association of Credit Union Service Organizations (NACUSO) for credit union innovation
National Association of Business Economics (NABE) for credit and economic risk alignment
Jaycees
Womens' Association of Credit Executives (WACE) for leadership in credit management networking
Financial Services Information Sharing and Analysis Center (FS-ISAC) for credit-related cybersecurity knowledge
Association of Corporate Treasurers (ACT) for managing risk in credit portfolios and funding structures

Certified Community Bank Credit Professional - Lakeside Partners, 2020
Certified Banking & Credit Analyst (CBCA™) - Corporate Finance Institute, 2022
Financial Risk Manager (FRM) – Global Association of Risk Professionals (GARP) 2024
Certified Credit Examiner (CCE) - system, 2023
Certified Risk Analyst (CRA) - Lakeside Partners, 2022
Certified Credit Risk Management Professional (CCRMP) - 2023
Certified Credit Underwriter (CCU) - Beacon Labs, 2020
SHRM Senior Certified Professional (SHRM-SCP)
Certified Business Analysis Professional (CBAP)
CompTIA Network+