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Skills

  • Regulatory compliance
  • First Aid/CPR
  • SEO and keyword localization for web content
  • Team building
  • Corporate Language Training
  • Problem resolution
  • Process improvement
  • Advanced CAT tools proficiency (Jira)
  • Customer service
  • Metric equipment

Work Experiences

  • Achieved results within the past year.
  • Discussed innovative industry trends.
  • Enhanced communication efficiency by 48%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to a work that was awarded the category.
  • Achieved this within 2023 of launch.
  • Co-led a project on localizing a HubSpot for the Chinese market.
  • Contributed to a 23% increase in downloads.
  • Delivered real-time interpretations for investor meetings.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Created relatable user experiences.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at using machine translation post-editing tools.
  • Within Miscellaneous, senior Chinese English translator and outstanding performer in workflow optimization and client relations.
  • Adept at managing translation teams.
  • Certified Chinese-English translator.
  • Deep understanding of legal and financial vocabulary.
  • Certified procedure translator.

Accomplishments

  • Created standardized translation memory databases that reduced the overall translation time for recurring documents by 66%.
  • Translated high-priority legal contracts and agreements, enabling the successful signing of cross-border deals worth 16.
  • Resolved product issue through consumer testing.
  • Secured multi-year contracts by delivering accurate and high-quality written translations for Brightline ahead of tight deadlines in the past year.
  • Translated over 14 academic research papers on medical/scientific topics, contributing to international collaboration on strategic planning.
  • Proofread and refined over 8 marketing materials, leading to an increase in customer engagement across regions by 15%.
  • Trained and mentored a group of junior translators, contributing to an overall improvement in translation accuracy by 61% within 6 months.
  • Assisted in multilingual content creation for a corporate marketing video, providing script translations that adhered to local slang and colloquialisms.
  • Utilized CAT tools such as Microsoft Excel to enhance translation consistency and reduce project turnaround times by 30%.
  • Documented and resolved initiative which led to program.

Affiliations

  • Global Association of Professional Translators and Interpreters (GAPTI)
  • American Association for Applied Linguistics (AAAL)
  • Chinese Language Teachers Association (CLTA)
  • Society of Human Resource Management
  • Lions Club
  • National Association of Social Workers
  • Institute of Translation and Interpreting (ITI UK)
  • Society of Translators and Interpreters of British Columbia (STIBC)
  • International Medical Interpreters Association (IMIA)
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Global Language Translator – standard
  • Cross-Cultural Adaptation and Translation Training – Northwind
  • Apple Certified Associate (ACA)
  • Chartered Institute of Linguists (CIOL) Certificate in Translation (Chinese to English)
  • Masters in Translation Studies (Chinese-English Focus) – metric
  • Certified Localization Professional (CLP) from Localization Institute
  • Certified Public Accountant
  • Confidential Business Document Translation Certification – Lakeside Partners

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