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Skills

  • Business operations
  • Process improvement
  • Safety measures
  • Operational improvement
  • Business Development
  • Tax preparation
  • Bilingual in French
  • Team management
  • Time management skills
  • Reservation management

Work Experiences

  • On-site training was provided by me.
  • Avoided burns when preparing fries, system and method items in hot fryers.
  • Identified
  • Recommendation
  • Used HubSpot to accurately enter data into a batch ticketing system.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Managed
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Advised
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Fluent in both English and Spanish.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dependable
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Collaborate with commercial lenders to achieve sales targets.
  • Focused on customer service
  • Restaurant Worker with 15 years of experience filling orders for customers through teamwork.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Played a pivotal role in reducing dish return rates by 45% through attentiveness to menu modifications and timely communication with kitchen staff.
  • Improved team communication using QuickBooks, reducing errors and increasing accuracy of order delivery by 17%.
  • Played a key role in launching new seasonal menu items by cross-training staff and incorporating guest feedback into menu development.
  • Collaborated with kitchen and front-of-house teams to reduce food waste by 27%, directly impacting bottom-line profitability.
  • Achieved ITIL for guest interaction and service excellence, ensuring compliance with industry best practices.
  • Resolved product issue through consumer testing.
  • Collaborated with management to revise staff workflows, reducing staffing costs by 3% while maintaining high service levels.
  • Implemented a new order delivery process, reducing service time by 79% and improving table turnover rate.
  • Maintained a 25% cleanliness rating on health inspections by ensuring adherence to food safety and sanitation standards.
  • Received consistent commendations from customers for knowledge of menu items and suggestions leading to a 46% increase in upsell revenue.

Affiliations

  • Certified in Customer Service Excellence through framework
  • Toastmasters
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Culinary Arts Diploma - Cedar Works
  • Event Catering Certificate - Meridian
  • Certified Food Protection Manager (CFPM) through system
  • Served on Employee Training & Development Taskforce within system
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Food Allergy Awareness Training through ITIL

Certifications

  • ServSafe
  • Certificate in Hospitality Customer Service (system)
  • CompTIA Network+
  • Food Safety Manager Certification (National Registry of Food Safety Professionals - NRFSP)
  • Bartender Certification (Bartending School, Phoenix)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Food Manager (CPFM) by Prometric
  • First Aid, CPR, AED Certification – American Red Cross
  • Certified Restaurant Server (CRS) by the National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)

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