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Skills

  • Relationship development
  • Food preparation and safety
  • Team building
  • Regulatory compliance
  • Organization
  • MS Office
  • Guest assistance
  • Attention to detail
  • Wine production knowledge
  • Menu memorization

Work Experiences

  • Used sales techniques such as suggestive selling and others.
  • Assisted loaders in loading and stacking pallets on delivery vehicles by transporting packed items to delivery pallets.
  • Received incoming shipments and compared them to related documents to ensure order accuracy.
  • Labeled the items I chose with accurate information like price, expiration dates, and addresses.
  • Achieved retention growth for 2016.
  • Helped customers with take-out orders.
  • Greeted customers and helped them with any questions they had.
  • Administered point-of-sale systems efficiently.
  • Kept an eye on machines that automatically measured, organized, and inspected products, halting conveyors as needed to perform equipment calibrations.
  • Was in charge of maintaining the tasting room's retail area, which included creating and replenishing displays.

Summaries

  • Food safety and industry best practices are second nature to her.
  • Ability to serve customers and increase loyalty while keeping dining rooms ready for any situation.
  • Dining Room Attendant with 18 years of experience working in a food service environment.
  • Tasting Room Associate is a focused Tasting Room Associate who excels at multitasking and providing prompt and courteous service to all customers.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Tasting Room Associate with experience working in system restaurants and cafes who is goal-oriented.
  • Eager to contribute my 11 years of related experience to the Beacon Labs team.

Accomplishments

  • Acknowledged by management for exceeding tasting room profitability goals by 54% over the previous 18 months.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in initiative.
  • Implemented a cross-selling initiative that increased non-wine product sales by 31%.
  • Recognized for framework.
  • Led wine education sessions for guests, resulting in a 55% increase in customer satisfaction ratings over a several months period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Planned and executed members-only wine release events, driving $14 in additional club membership sign-ups.
  • Participated in vendor partnerships to improve event offerings, yielding a 56% growth in wine tasting attendance.
  • Awarded program for outstanding wine knowledge and customer service, as voted on by patrons and team members.
  • Coordinated 17 winery events per month, reaching an average attendance rate of 53% capacity and boosting awareness for limited releases.

Affiliations

  • American Medical Informatics Association
  • American Marketing Association
  • Society for Hospitality and Foodservice Management
  • Freemason
  • Tourism and Hospitality Management Society
  • Toastmasters
  • Event Planning Association
  • Certified Specialist of Wine (CSW)
  • American Wine Society
  • Society for Events and Meetings Professionals

Certifications

  • Project Management Professional (PMP)
  • OSHA: Food Handling
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Advanced Wine & Beverage Program by Culinary Institute of America
  • Microsoft Certified Systems Engineer (MCSE)
  • OSHA: HACCP
  • Retail Store Operations Certification by American Management Association
  • Certified Public Accountant

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