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Skills

  • Ordering procedures
  • Consumer preference analysis
  • Communications
  • Dining room cleanliness
  • Collaborating across departments for event logistics
  • Guest seating
  • Complaint resolution and customer retention
  • Event planning and execution
  • Organization
  • Food preparation and safety

Work Experiences

  • Achieved daily retail sales targets.
  • Formed, taped, and lined cases for finished product packaging.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Greeted customers and helped them with any questions they had.
  • Awarded Outstanding Service Award for providing exemplary customer service in fast-paced winery environments, receiving consistent 5-star reviews on Power BI.
  • Kept the conveyor belt and sorting line areas clean and orderly to reduce safety risks.
  • Used standard warehouse equipment to load, unload, and transfer materials, taking extra care when moving fragile items.
  • Based suggestions on guests’ preferences.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Achieved retention growth for 2016.

Summaries

  • Ability to serve customers and increase loyalty while keeping dining rooms ready for any situation.
  • Dining Room Attendant with 18 years of experience working in a food service environment.
  • Tasting Room Associate with a strong work ethic, interpersonal skills, and experience in customer service.
  • Tasting Room Associate is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Tasting Room Associate is a friendly, helpful Tasting Room Associate who is punctual and willing to work a flexible schedule.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Food safety and industry best practices are second nature to her.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Lift truck, pallet jack, and forklift operations are all skills that this diligent and responsible individual possesses.

Accomplishments

  • Increased average customer transaction size by 40% through enthusiastic wine storytelling and personalized recommendations.
  • Leveraged direct customer feedback to implement service improvements, raising Net Promoter Score (NPS) by 26% points.
  • Surpassed monthly sales goals by 78% through effective customer engagement, upselling techniques, and promoting exclusive wine club memberships.
  • Developed and led winery tours that increased winery membership by 39% within several months.
  • Spearheaded a virtual wine tasting program that contributed to a 69% increase in online sales and diversified revenue streams.
  • Exceeded daily tasting room sales goals by consistently leading targeted upsell strategies for premium wine varieties.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Led wine education sessions for guests, resulting in a 55% increase in customer satisfaction ratings over a several months period.
  • Introduced a customer feedback loop that improved service efficiency and increased tour satisfaction scores by 23% within two years.
  • Developed targeted social media campaigns that led to a 66% rise in engagement and bottle sales in the tasting room.

Affiliations

  • United States Bartenders’ Guild (USBG)
  • Society of Wine Educators
  • Rotary International
  • National Outdoor Wine Festivals Alliance
  • Tourism and Hospitality Management Society
  • Certified Specialist of Wine (CSW)
  • American Wine Society
  • Society of Women Engineers
  • North American Sommelier Association
  • Virtual Wine Tasting Association

Certifications

  • Level 1 Award in Wines by Wine & Spirit Education Trust (WSET)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Sommelier by Court of Master Sommeliers
  • Introduction to Wine and Winemaking by UC Davis Continuing Education
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Retail Management Certification by National Retail Federation

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