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Skills

  • Communications
  • Project organization
  • Time management
  • Team management
  • High-volume order processing
  • Supervision
  • Flexible scheduling and shift adaptability
  • First Aid/CPR
  • Menu memorization
  • Process improvement

Work Experiences

  • Achieved perfect rating for 6 months.
  • Anticipated customer needs during peak dining times.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Boosted featured item sales by $14.
  • Achieved a 40% increase in loyalty program sign-ups by informing customers of the benefits and assisting with the onboarding process.
  • Collaborated with team members.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Demonstrated exceptional customer focus.
  • Achieved a 68% increase in loyalty program sign-ups.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Takes orders, fills special requests, prepares food, and process improvement with ease.
  • Collaborative Fast Food Associate.
  • Contributed to a 56% improvement in health inspection ratings.
  • Food service team member with extensive Fast Food Associate experience in standard environments.
  • Offering 2 years of food preparation and customer service experience.
  • Adept at cross-selling.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.

Accomplishments

  • Collaborated with the management team to revamp the existing drive-thru workflow, increasing daily throughput by 15 customers.
  • Introduced portion control systems, leading to a 35% reduction in food waste over the course of one year.
  • Documented and resolved program which led to framework.
  • Led the implementation of drive-thru operations strategies that reduced average wait times by 41% during peak hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained compliance with local health regulations by passing 6 consecutive inspections, achieving a 15% score.
  • Resolved product issue through consumer testing.
  • Monitored food-handling stations to ensure adherence to Scrum Master standards, contributing to a 16% increase in health inspection scores.
  • Resolved customer complaints in a professional manner, improving customer retention rate by 21%.
  • Maintained accurate payment handling procedures, reducing transaction discrepancies by 51% and ensuring clear and accurate end-of-day reports.

Affiliations

  • Rotary International
  • National Council of Chain Restaurants (NCCR)
  • ServSafe Alcohol certification
  • Attendee, Annual Food Expo & Educational Conference - 2022
  • Food Allergy Research & Education (FARE)
  • Society for Hospitality and Foodservice Management
  • Employee Ambassador, Employee Wellness Program
  • Member, National Safety Council
  • Toastmasters
  • Fast Food Operations Training Certification - 2016

Certifications

  • Certified Assistant Manager in Quick Service Restaurants
  • First Aid/CPR Certified
  • Certified Hospitality & Tourism Professional (CHTP)
  • Customer Service Excellence Certification Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Basic Food Preparation and Safety Certification Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • ServSafe Food Handler Certification
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)

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