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Skills

  • Training and onboarding
  • Conflict resolution
  • Time management
  • Multitasking in fast-paced environments
  • Drive-thru wait time reduction
  • Process improvement
  • Supervision
  • Patient care
  • Regulatory compliance
  • Interpersonal communication

Work Experiences

  • Addressed customer expectations.
  • Achieved a 68% increase in loyalty program sign-ups.
  • Discussed daily performance.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Cut prep times by 66%.
  • Achieved a 68% success rate.
  • Communicated inventory levels.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Achieved record-high revenue during holiday promotions.
  • Demonstrated exceptional customer focus.

Summaries

  • Clear understanding of process improvement and strategic planning as well as process improvement training.
  • Committed to sustainability.
  • Food service team member with extensive Fast Food Associate experience in standard environments.
  • Performance reporting and workflow optimization are precise and quick at preparing ingredients.
  • Keep the kitchen and metric areas clean and tidy at all times.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved recognition from metric.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 56% improvement in health inspection ratings.

Accomplishments

  • Monitored food-handling stations to ensure adherence to Scrum Master standards, contributing to a 16% increase in health inspection scores.
  • Resolved customer complaints in a professional manner, improving customer retention rate by 21%.
  • Introduced portion control systems, leading to a 35% reduction in food waste over the course of one year.
  • Efficiently handled 9 daily cash transactions with a 84% accuracy rating, ensuring timely and error-free financial reporting.
  • Improved shift handovers by developing a comprehensive reporting system that reduced stock miscommunication by 60%.
  • Named Team Member of the Month for Qprocedure 2019 after receiving consistently high customer satisfaction ratings.
  • Prepared and served over 13 menu items per shift while maintaining strict quality and presentation standards.
  • Mastered operation of kitchen appliances and equipment, resulting in a 63% decrease in maintenance and downtime.
  • Played key role in driving customer satisfaction to 34% through consistent adherence to service guidelines and personalizing customer experience.
  • Was instrumental in improving kitchen-to-front communication, reducing order-to-delivery times by 15% during rush hours.

Affiliations

  • International Council of Nurses
  • Associate Member, Retail and Foodservice Supply Chain Association
  • Rotary International
  • Food Safety Training Certification – 2022
  • Participant in Fast Food Leadership Workshop - 2021
  • Restaurant Leadership Conference Attendee
  • Freemason
  • American Medical Informatics Association
  • National Restaurant Association
  • Project Management Institute

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Hospitality & Tourism Professional (CHTP)
  • Retail Management Certificate for Food and Beverage Meridian
  • Workplace Harassment Training Certification Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Certified in Inventory Management for Food Services Summit Group
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician

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