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Skills

  • Training
  • Customer experience
  • Microsoft Office Suite
  • Human Resource Policies
  • Product and service sales
  • Quickbooks
  • Cycle counting accuracy
  • Communication with external suppliers
  • Cost control
  • Fill rate maintenance

Work Experiences

  • Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations.
  • Conducted mandatory audits to ensure merchandising, inventory, and customer service compliance.
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
  • Assisted Assistant Storekeeper in meeting customer service and quality standards.
  • Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
  • Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives.
  • Oversaw a team of 9 employees and provided performance feedback.
  • Worked as a floating manager-on-duty, or MOD to cover a shift shortage.
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels.
  • Processed credit and debit card payments and provided accurate change for cash transactions.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Multi-line phone systems, guest receiving protocols, and office software applications are all areas in which I excel.
  • Experienced in inventory control, purchasing, and merchandising for perishable and non-perishable goods.
  • Assistant with proven experience in front office operations who is capable and detail-oriented.
  • Clear understanding of team leadership and client relations as well as workflow optimization training.
  • Assistant Store Manager with 18 years of experience increasing revenue and profitability while also managing loss and shrinkage.
  • Assist the senior manager with all of his or her needs while also supervising teams and improving performance.
  • Increase efficiency and profits by effectively overseeing and aligning processes with changing conditions.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Trained and supervised a staff of 6 store assistants, contributing to an overall departmental efficiency increase by 37%.
  • Collaborated with 17 senior managers to ensure optimal warehouse flow, leading to a 76% reduction in item retrieval time.
  • Actively managed stock replenishment activities, ensuring key items remained above minimum threshold, reducing stockouts by 41%.
  • Managed the stock receiving process efficiently while collaborating closely with suppliers, ensuring timely and correct order fulfillment.
  • Assisted in the stocktake procedure, finding discrepancies of up to 74%, improving the store’s reporting accuracy.
  • Refined labeling and barcode scanning processes, reducing errors in stock coming from suppliers by 15%.
  • Implemented first-in, first-out (FIFO) methodology, reducing product waste by 78% and improving product on-shelf life.
  • Enhanced picking strategies through batch methodologies, cutting the order fulfillment time by 17%.
  • Resolved product issue through consumer testing.
  • Generated daily performance and stock reports, aiding leadership in decision-making and improving speed-to-market for top-selling items by 69%.

Affiliations

  • American Marketing Association
  • Certificate in Procurement and Inventory Management, Beacon Labs
  • Small Business Enterprise Membership - Local Chamber of Commerce
  • Shipping and Freight Cost Reduction Specialist Group
  • Institute of Supply Chain Management (ISM) Certified Member
  • Toastmasters
  • National Retail Federation (NRF) Membership
  • Jaycees
  • Certified Stock Clerk and Storekeeper (CSC&S)
  • Project Management Institute

Certifications

  • Certificate in Vendor Relations Management – Beacon Labs, 2022
  • Certified Logistics, Transportation, and Distribution (CLTD) by APICS
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Purchasing and Procurement Manager by system
  • SHRM Certified Professional (SHRM-CP)
  • Occupational Safety and Health Administration (OSHA) Certification - 2022
  • Certificate in Retail Supply Chain Management from program, 2020
  • Certificate in Retail Loss Prevention and Shrinkage Control
  • First Aid/CPR Certified

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