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Skills

  • Team building
  • Relationship development
  • Operational improvement
  • Maintaining professional demeanor under stress
  • Baggage inspections
  • Process optimization in security procedures
  • Report writing and documenting incidents
  • Item detection accuracy
  • Security station experience
  • Project organization

Work Experiences

  • Applied exceptional communication skills.
  • Consistently scored in the top 52%.
  • Adhered to strict confidentiality in handling sensitive traveler information and internal security protocols.
  • Conducted spot checks on travelers.
  • Worked expertly with procedure and process equipment, scanning people quickly to keep lines moving.
  • Guided passengers through the screening process, offering additional assistance to those who needed it.
  • Completed mandatory annual certifications in security screening techniques, consistently scoring in the top 52%.
  • Identified potential airport, rail, and mass transit security concerns and conducted more in-depth checks as part of the investigation.
  • Worked with local law enforcement and federal investigators to ensure that fugitives were apprehended safely and that investigations were coordinated.
  • Assisted elderly passengers with special screening needs.

Summaries

  • Pre-Boarding Screening Officer with 5 years of transportation security experience.
  • Difficult situations are handled calmly and within guidelines.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Pre-Boarding Screening Officer is a multi-talented Pre-Boarding Screening Officer who is consistently rewarded for planning and operational improvements.
  • Collaborated with law enforcement and customs officers.
  • Costs were consistently reduced while profits were increased.
  • Aid in early detection of suspicious behavior.
  • Clear understanding of process improvement and workflow optimization as well as process improvement training.
  • Maintains composure in stressful situations and when dealing with difficult people.
  • Pre-Boarding Screening Officer with 14 years of successful performance reporting and cross-functional collaboration experience.

Accomplishments

  • Collaborated with team of 18 in the development of method.
  • Implemented an enhanced screening procedure that decreased wait times by 25%, resulting in improved passenger satisfaction.
  • Managed real-time screening data for 13 daily passengers, ensuring precision and compliance with internal audit standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to procedure.
  • Risk assessment response improved after spearheading a SAP-based initiative that reduced error rates by 69% % in screening outcomes.
  • Collaboratively worked with airport operations, leading security enhancements that facilitated the processing of 12 passengers per hour.
  • Carried out extensive training exercises to prepare for major events, successfully managing increased security demands over 17 days.
  • Collaborated with law enforcement on 7 investigations pertaining to security breaches, yielding successful resolution in 2018.
  • Reviewed and revised existing security protocols, leading to increased operational efficiency by 12 %.

Affiliations

  • Society of Human Resource Management
  • Professional Aviation Security Consultants (PASC)
  • American Marketing Association
  • Conflict Resolution Professionals Association
  • Freemason
  • American Society of Safety Professionals
  • Canadian Air Transport Security Authority (CATSA) Alumni or Membership
  • Lions Club
  • Passenger Data Management and Analysis Forum
  • Security Industry Association (SIA) - Aviation Security Chapter

Certifications

  • Passenger Identification Systems Expert (PIS)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Advanced X-Ray Image Interpretation Training
  • Certified Baggage Screening Officer
  • Cargo Inspection and Risk Assessment Certification
  • Transportation Security Administration (TSA) Advanced Security Screening Certification
  • Basic Aviation Security Training
  • Aviation Threat Assessment Professional (ATAP)
  • Radiation Safety and X-Ray Operations Certification

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