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Skills

  • Vendor relationship management
  • Budgets
  • Amsler grid testing
  • Optical history review and documentation
  • Medical history documentation
  • Supervision
  • Clinical data entry accuracy
  • Inventory audit and stock accuracy
  • Multilingual communication skills for patient care
  • Frame selection guidance

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved a 65% satisfaction rate in post-customer service surveys.
  • Considered lifestyle and prescription requirements.
  • Adjusted and fixed frames with precision tools.
  • Contributed to Summit Group achieving Employee of the Year by consistently providing exceptional service and enhancing patient experiences across two years.
  • Achieved this over 6 months reporting cycles.
  • Assisted in lens ordering and verification processes, ensuring prescription accuracy and timely turnaround for over 12 orders per week.
  • Conducted inventory audits for frames.
  • Adhered to safety standards.
  • Assisted in refraction tests.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Certified Optician Assistant specializing in frame selection.
  • Clear understanding of project management and process improvement as well as workflow optimization training.
  • Achieved a 61% reduction in defective returns.
  • Conducted visual field testing.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Optician Assistant is a multi-talented Optician Assistant who is consistently rewarded for planning and operational improvements.
  • Consistently improved patient retention.
  • Conducted patient consultations.
  • Collaborated with suppliers.

Accomplishments

  • Led eyewear fitting sessions with personalized service, driving frame and lens upgrade sales by 82% within the past year.
  • Maintained 9% accuracy when handling third-party insurance billing and patient co-pays, leading to minimal collection issues.
  • Facilitated quarterly eyewear education workshops for 6 patients, translating complex optical terms into actionable product recommendations, boosting eyewear compliance by 80%.
  • Guided patients through final frame selection considering prescription factors, using lifestyle as a guide, which resulted in a 41% improvement in first-time fittings.
  • Served as a liaison between patients and lab technicians to confirm accuracy of lens crafting orders, cutting down order revisions by 2%.
  • Digitally recorded patient diagnostics, ensuring accurate test result transfers to the optometrist and reducing record discrepancies by 29%.
  • Promoted annual eye health check-ups through patient follow-up reminders, increasing appointment frequency by 65% over three years.
  • Sustained strong industry knowledge through participation in Lean workshops, applying insights to improve patient outcomes by 60%.
  • Improved turnaround for lens orders by 9 business days by optimizing manufacturing workflows and working closely with lab partners.
  • Resolved product issue through consumer testing.

Affiliations

  • Ophthalmic Dispensing Honors Society
  • National Vision Administrators (NVA)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Freemason
  • Spectacle Lens Educators Association (SLEA)
  • International Association of Administrative Professionals
  • American Optometric Association (AOA)
  • International Academy of Low Vision Specialists (IALVS)

Certifications

  • Lens Technology Advanced Training by metric
  • Basic Life Support (BLS) Certification by American Heart Association
  • Apple Certified Associate (ACA)
  • Certified Patient Service Specialist (CPSS) by National Healthcareer Association (NHA)
  • Certified Optician (ABO-NCLE) by the American Board of Opticianry
  • Eyewear Dispensing Technician Certification by National Federation of Opticianry Schools (NFOS)
  • Medical Terminology Certification by metric
  • Optical Assistant Certificate Boston by Lakeside Partners
  • Certified Manager of Optical Operations (CMOO) by standard
  • ServSafe

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